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Patient Scheduler II

RemoteOK
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Job Title: Patient Scheduler II

Source: remoteok

Job Description

This position pre-registers and schedules patients for appointments, procedures, tests, and other services in a timely, professional, and courteous manner. Responsibilities include answering incoming calls, completing follow-up and referral work queues, and ticket scheduling. You will communicate with patient care teams as necessary to ensure efficient, appropriate care for patients. Additionally, you will complete patient checkout, schedule follow-up appointments per physician orders, and provide patients with cost estimates and itineraries for upcoming appointments.

Level II Patient Schedulers are expected to be proficient in scheduling multiple service lines across Essentia Health in a complex, high-call and work queue volume environment.

Key Responsibilities

  • Patient identification, registration, and scheduling, including after-visit summaries with estimates, patient checkout, procedure and lab scheduling, and obtaining required signatures and documents.
  • Supports a variety of Population Management, Chronic Disease Management, and ACO initiatives through patient registry and outbound calling.
  • Full pre-registration of all patients calling to schedule an appointment, including updating guarantor information and verification of insurance eligibility.
  • Coordinates the scheduling of services for patients including ancillary and procedure scheduling.
  • Handles incoming calls, follow-up and referral work queues, and ticket scheduling.
  • Proficiently and accurately enters data into the permanent electronic health record while talking with patients.
  • Works as part of a care team of support staff and clinical staff to provide optimal customer service and clinical outcomes.
  • Other clerical duties as assigned.

Required Qualifications

  • 1 year of clinical healthcare experience; OR
  • 1 year experience as a Patient Scheduler I; OR
  • 1 year experience in a contact/call center.

Employee Benefits

At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include:

  • Medical, dental, vision, life, and disability insurance, along with supplemental options.
  • 401(k) plan with employer contributions.
  • Professional development through training, tuition reimbursement, and educational programs.
  • Flexible scheduling, generous time off, and wellness resources focused on physical, mental, and emotional health.

Note: Benefit eligibility may vary. For full details, refer to your benefit summary or contact the HR Service Center at (218) 576-0000.

Job Details

  • Compensation Range: $20.28 - $29.44 / hour
  • Job Location: Business Service Center
  • Shift Rotation: Day/Eve Rotation (United States of America)
  • Shift Start/End: Days/Days
  • Hours Per Pay Period: 80
  • FTE: 1
  • Union: DC USWA Main & Neighborhoods (DCUMN)
  • Weekends: No
  • Call Obligations: Yes

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