ServiceNow Solution Architect
Source: remoteok
About the Role
At Accenture Federal Services, we are dedicated to helping the US federal government strengthen the nation, enhance safety, and improve the lives of its citizens. Our team of 13,000+ professionals is united by a shared purpose: to harness the potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. Join Accenture Federal Services, a technology company within global Accenture, recognized as a Glassdoor Top 100 Best Place to Work. We offer a collaborative and caring community where you can grow, learn, and thrive through hands-on experience, certifications, and industry training. Join us to drive positive, lasting change that moves missions and the government forward!
Job Overview:
We are seeking a hands-on ServiceNow Solution Architect to lead the architecture and design of our CMDB and Discovery implementation. You will own the end-to-end technical approach, aligning with CSDM, establishing data governance, configuring Discovery/MID Servers, and ensuring integrations and reconciliations support audit-readiness, security, and operational processes (Incident, Change, Asset).
Requirements
- 7+ years with ServiceNow; 3–5+ years leading CMDB & Discovery implementations
- Deep knowledge of CSDM, CMDB, Discovery, Service Mapping, and I&R
- Hands-on experience with MID Server deployment, credential vaults
- Proven integrations with SCCM/Intune, VMware, AWS/Azure/GCP, Dynatrace/Splunk/SolarWinds, etc.
- Strong data modeling, normalization, and duplicate prevention experience
- Familiarity with ITIL v4 and audit/compliance requirements (SOX, ISO 27001)
- ServiceNow Certified System Administrator (CSA)
Bonus Points
- Service Mapping (patterns/traffic-based discovery), Cloud Discovery (AWS/Azure), and/or container/K8s discovery
- Performance tuning for large environments; Discovery scheduling to avoid network saturation
- Scripting: JavaScript, Glide API, Flow Designer; REST/SOAP integrations
- Experience creating operational dashboards and CMDB Health scorecards
- Any of the below certifications:
- ServiceNow CIS - Discovery
- ServiceNow CIS - CMDB
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Certified Technical Architect (CTA)
- ITIL v4 Foundation
Eligibility Requirements
- US Citizenship