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Manager of MHE Technical Training at Kenco Logistics

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Kenco: Manager - MHE Technical Trainer

Headquarters: Remote AL
URL: http://kencogroup.com

At Kenco Logistics, you’re more than just a team member—you’re part of a company that values innovation, integrity, and a strong commitment to its people. As one of the leading 3PL providers in the U.S., Kenco offers a dynamic and supportive work environment where your ideas matter and your growth is a priority. With a focus on safety, sustainability, and continuous improvement, Kenco empowers employees to make a real impact in the supply chain industry while building rewarding careers.

About the Position

The Manager of MHE Technical Training is responsible for developing, leading, and continuously improving a comprehensive technical training program that builds both technical competencies and professional skills across the MHE service organization. This role oversees the design, delivery, and evaluation of training curriculum while managing a team of technical trainers and ensuring alignment with business objectives, equipment evolution, and industry best practices. The Manager serves as a strategic partner to operations leadership, translating business needs into scalable training solutions that enhance technician capability, reduce service quality issues, improve customer satisfaction, and support organizational growth.

Functions

  • Lead and develop a team of technical trainers, providing coaching, performance management, workload prioritization, and professional development.
  • Design and implement the overall technical training strategy aligned with business objectives, service quality goals, and technician development needs.
  • Partner with operations leadership to identify training needs based on performance data, service quality metrics, customer feedback, and business expansion plans.
  • Oversee curriculum development using instructional design principles and adult learning methodologies.
  • Maintain deep technical knowledge of material handling equipment systems, staying current with manufacturer updates, emerging technologies, and industry trends.
  • Collaborate with HR, Safety, and Operations teams to integrate technical training with broader talent development initiatives and safety protocols.
  • Develop and maintain training infrastructure, including learning management system (LMS) administration, documentation libraries, and equipment/tool inventories.
  • Provide strategic technical support for complex escalations, serving as a subject matter expert for field technicians and leadership.

Qualifications

  • Bachelor’s degree in a technical field, education, business, or related discipline required; equivalent combination of education and experience may be considered.
  • 6-8 years of progressive experience in technical training, including at least two years in a leadership or management role; material handling equipment or related industrial equipment experience strongly preferred.
  • Strong leadership and people management skills.
  • Deep technical knowledge of material handling systems (mechanical, electrical, hydraulic, and control systems); ability to troubleshoot complex equipment and read schematics.
  • Excellent presentation and communication skills.
  • Expertise in instructional design, curriculum development, and adult learning principles.
  • Experience with writing and/or maintaining documentation such as user manuals and reference guides.
  • Project management capabilities with the ability to manage multiple initiatives simultaneously.
  • Proficient with Microsoft Office Suite.
  • Ability to obtain MHE operator trainer certification.

Competencies

  • Business Acumen: Knowledgeable in current and future policies, practices, trends, and technology affecting the business.
  • Communicate for Impact: Devoting time and resources to communicate strategic vision, direction, and priorities.
  • Leading People: Ability to develop and implement strategies to maximize employee performance and engagement.
  • Managing Transitions/Change Management: Effectively plans, manages, and communicates changes in processes.
  • Relationship Management: Building and maintaining relationships with internal partners.
  • Strategic Agility: Gains perspective and balances daily tasks with long-term strategic actions.

Travel Requirements

  • This position is expected to travel approximately 50% - 75%.
  • You will be required to have a valid passport to travel to Canada or Mexico.

Benefits

  • Medical insurance including HSA, HRA, and FSA accounts
  • Supplemental insurance including critical illness, hospital indemnity, and accidental injury
  • Dental Insurance
  • Vision Insurance
  • Basic Life and Supplemental Life
  • Short Term and Long Term Disability
  • Paid Parental Leave
  • 401(k)
  • Paid Time Off: Approximately 2 weeks (accrual begins on Day 1)
  • Employer Paid Holidays: 10 days

Additional Information

To apply: https://weworkremotely.com/remote-jobs/kenco-manager-mhe-technical-trainer

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