Maven Clinic: Client Success Manager
Headquarters: New York, NY; Remote, US (Hub cities)
About Maven Clinic
Maven Clinic is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Through Maven Enterprise, the company partners with more than 2,300 employers and health plans to provide end-to-end women's and family health programs spanning fertility and family building, maternity and newborn care, parenting and pediatrics, and menopause and midlife — improving clinical outcomes, reducing healthcare costs, and expanding equitable access to high-quality care at scale.
Through its consumer platform, Maven provides direct access to virtual care across 30+ specialties, as well as dedicated hormone and GLP-1 care programs purpose-built for women. Founded in 2014 by CEO Kate Ryder, Maven Clinic has raised more than $425 million from leading healthcare and technology investors.
Award-winning culture:
- TIME 100 Most Influential Companies (2023, 2026)
- Fortune Change the World (2024)
- CNBC Disruptor 50 List (2022, 2023, 2024)
- Fortune Best Workplaces for Millennials (2024)
- Fortune Best Workplaces in Health Care (2024)
- Fast Company Most Innovative Companies (2020, 2023)
- Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)
The Role
Maven is looking for a commercially-minded and strategic Client Success Manager to join our Client Success team, to own relationships with our employer accounts.
The Client Success Manager will be the main point of contact for employer accounts introduced through Maven’s channel partnerships—driving enrollment and engagement while taking direct accountability for net revenue retention, renewal health, and expansion readiness. You’ll translate member outcomes into quantifiable business value for clients, orchestrate cross-functional motions with Sales, Renewals, Product, and Analytics, and build the strategic account plans that protect and grow Maven’s revenue. This is a commercial position that requires equal parts relationship depth, analytical rigor, and business acumen.
Responsibilities
- Support the success and satisfaction of your portfolio of employer clients, helping ensure strong client retention and engagement.
- Collaborate with channel/payer partner client executives to manage broader strategic client relationships and unlock additional business opportunities.
- Assist in building and maintaining account plans, tracking renewal milestones, and identifying opportunities for growth.
- Monitor client health and engagement, flagging potential risks early and developing mitigation plans.
- Identify potential opportunities for client expansion and collaborate with Sales to build business cases.
- Partner with Sales and Renewals teams to ensure smooth account transitions and handoffs.
- Support client enrollment and engagement initiatives that drive measurable business outcomes.
- Participate in Quarterly Business Reviews and other client-facing presentations.
- Consult clients on program optimization using Maven’s expertise, benchmark data, and program resources.
- Maintain strong client relationships, fostering satisfaction, loyalty, and advocacy.
- Collaborate with cross-functional teams (product, engineering, analytics, marketing) to support client projects and deliverables.
- Manage client inquiries, issues, and escalations.
- Share client insights internally to help improve products, processes, and marketing initiatives.
- Recommend improvements to client workflows or processes to enhance outcomes.
Requirements
- 5+ years of experience in account management, customer success, or client services within digital health, healthcare, benefits, or SaaS companies.
- Experience working with enterprise employer clients through channel/payer partners (5,000+ employees) preferred.
- Proven ability to support and execute marketing or engagement strategies that drive measurable client outcomes.
- Passion for healthcare and supporting organizational change.
- History of contributing to client retention, renewal management, and account growth.
- Ability to build and maintain relationships with multiple stakeholders (HR, Benefits, Finance).
- Strong interpersonal, verbal, written, and presentation skills.
- Ability to prioritize and manage multiple tasks while ensuring deadlines are met.
- Analytical skills and strategic thinking—able to translate data into actionable insights.
- Experience supporting the full lifecycle of customer success post-sales.
- Comfort operating in a growing and evolving environment.
- Willingness to travel occasionally (up to 20%) for client meetings and participate in our NYC office when needed.
Helpful Skills (Not Required):
- Experience at a digital health company in health, wellness, or family health.
- Experience managing a high volume of clients.
- Experience supporting health benefit programs for employer or payer clients.
- Experience with Salesforce, Gainsight, Looker, and Microsoft Office suite.
Compensation & Location
- Base Salary Range: $106,000 - $120,000 per year.
- Additional: Equity and benefits.
- Location: New York, NY; Remote, US (Hub cities). Maven embraces a flexible hybrid work model. Teams primarily operate from the New York Metropolitan area, San Francisco/Bay Area, and Seattle. Remote employees within a commutable distance (~90 minutes) to hub cities with 20+ employees (Boston, DC, Chicago, Seattle, San Francisco) are expected to attend local "Work Together Days."
- Work Authorization: This role requires active work authorization in the US.
Benefits
- Maven for Mavens: access to the full platform and specialists (mental health, reproductive health, family planning, pediatrics).
- Whole-self care through wellness partnerships.
- Hybrid work, in-office meals, and work-together days.
- 16 weeks 100% paid parental leave and new parent stipend (for employees with 1+ year of tenure).
- Annual professional development stipend and access to a personal career coach.
- 401K matching for US-based employees, with immediate vesting.
Note: Benefits are applicable to Maven Clinic Co., US-based, full-time employees only.