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Technical Program Manager – Platform Migration
Source: remoteok
About the Role
Cayuse is seeking a Technical Program Manager (TPM) to lead a critical cross-functional initiative: migrating 500+ product instances across a 600+ customer base to a standardized, scalable platform. This role is at the intersection of R&D, Product Management, and Professional Services. The TPM will translate complex technical dependencies into clear execution plans and build a repeatable migration framework.
Responsibilities
Migration Program Strategy & Execution
- Own the end-to-end migration program: sequencing, milestones, cohort planning, risk management, and success criteria across all customer segments and product lines.
- Build and maintain a detailed project plan to migrate customers based on a prioritization framework that incorporates key criteria of the customer base.
- Build a standardized, repeatable migration framework that reduces per-customer effort over successive cohorts and scales with Cayuse's growth.
- Define and maintain the migration runbook, including tooling requirements, data validation standards, cutover procedures, rollback protocols, and customer communication templates.
- Track program health through clear metrics and surface tradeoffs to senior leadership before they become critical.
- Serve as the primary point of accountability for migration delivery timelines and outcomes.
- Champion the adoption of AI-powered tools across the team, providing hands-on guidance to accelerate workflows and improve migration outcomes.
Cross-Functional Leadership
- Drive alignment across R&D, Product Management, and Professional Services without direct organizational authority.
- Partner with engineering to lead the end-to-end design, development, testing, and execution of migration plans, ensuring alignment across teams and on-time delivery.
- Collaborate with Infrastructure to develop comprehensive runbooks, test strategies, and automation pipelines that streamline new instance