AI-enhanced for better readability
TTEC: Bilingual Customer Service Representative - Spanish-English - Remote USA
Source: weworkremotely
Headquarters: Texas
TTEC is seeking a Spanish-English Bilingual Customer Service Representative to join their award-winning team. This is a remote position within the USA.
About the Role
As a Bilingual Customer Service Representative, you will be a part of bringing humanity to business. You will be responsible for resolving escalated or complex calls from customers. Your goal is to provide exceptional customer experiences.
What You'll be Doing
- Answer incoming communications from customers
- Conduct research to provide answers for customers to resolve their issues
What You Bring to the Role
- 6 months or more of customer service experience
- High school diploma or equivalent
- Recognize, apply, and explain your product or service knowledge
- Great written and verbal communication skills in Spanish-English
- Computer experience
- High-speed internet (>15 mbps)
Compensation
- Base wage starting at $13.50 to $17.25 per hour
- Performance bonus opportunities
- Healthy benefits package (including PTO, tuition reimbursement, health and wellness incentives)
Work Location
- TTEC work-from-home team has 37 preferred residency states.
- Currently not hiring from: AK, CA, HI, MT or outside of the United States.
- Residents of Colorado, Illinois, Massachusetts, Minnesota, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need.
What You Can Expect
- Supportive of your career and professional development
- An inclusive culture and community-minded organization
- A global team of curious lifelong learners
- Individualized webcam-enabled, engagement and coaching
- 1000s of free courses to support your career growth
About TTEC
TTEC helps companies build engaged, pleased, profitable customer experiences powered by their combination of humanity and technology.
Equal Opportunity Employer
TTEC is proud to be an equal opportunity employer.