Upstart: Compliance Manager, BSA/AML Program
Headquarters: United States | Remote
About Upstart
At Upstart, we’re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence.
As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that’s both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 3,000 signals, powering smarter, fairer decisions for millions of customers.
We’re proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive. We’re intentional about in-person connection through team onsites, planning sessions, and moments that spark creativity and trust. Whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus, Austin, the Bay Area, or New York City, you’ll have the support to work in the way that works best for you.
The Team
Upstart's Bank Secrecy Act/Anti-Money Laundering Compliance team is responsible for designing, implementing, and overseeing the company's enterprise BSA/AML Program, Customer Identification Program (CIP), Customer Due Diligence (CDD), sanctions, and suspicious activity compliance programs. We partner closely with Product, Engineering, Operations, Legal, Fraud, and Enterprise Risk to ensure our products and services are built on a strong foundation of regulatory compliance and effective risk management.
As the Compliance Manager, BSA/AML Program, you will serve as a BSA/AML subject matter expert for Upstart Bank’s secured and unsecured lending products and support the development of new deposit products. Using a risk-based approach, you will evaluate changes to identify risks, develop controls, and measure ongoing performance to ensure products and services are implemented within a strong compliance framework.
How You’ll Make an Impact
- Lead the design, execution, and continuous improvement of BSA/AML, CDD, EDD, transaction monitoring, and sanctions screening processes for secured lending, unsecured lending, and deposit account products.
- Serve as a BSA/AML Compliance advisor for deposit product initiatives, partnering with Product, Legal, Operations, Engineering, and Enterprise Risk.
- Develop and manage BSA/AML compliance initiatives, including new deposit product launches, regulatory enhancements, and control improvements.
- Administer ongoing customer due diligence and enhanced due diligence programs for deposit accounts in alignment with Upstart's CIP, Red Flags Program, and BSA/AML compliance procedures.
- Evaluate relevant risks and typologies to develop appropriate transaction monitoring rules and efficient investigations processes.
- Monitor evolving regulatory requirements (FinCEN, OFAC, FFIEC) to translate regulatory changes into scalable business processes and controls.
- Develop key risk indicators (KRIs), key performance indicators (KPIs), and management reporting that provide actionable insights into program effectiveness.
- Translate regulatory requirements and risk trends into clear recommendations for business stakeholders and senior leadership.
- Drive remediation efforts for examination, audit, monitoring, and testing findings while strengthening the overall BSA/AML compliance control environment.
Minimum Qualifications
- Bachelor's degree or equivalent practical experience.
- 7+ years of experience in BSA/AML compliance, financial crimes compliance, or a related Risk or Compliance role within a bank or other regulated financial institution.
- Experience implementing and managing customer onboarding processes including identity verification, CDD, EDD, sanctions screening, and ongoing monitoring.
- Working knowledge of regulatory requirements, including the Bank Secrecy Act (BSA), USA PATRIOT Act, and Customer Due Diligence Rule.
- Experience developing and delivering AML risk assessments, KRIs/KPIs, and management reporting while leading cross-functional compliance initiatives.
- Strong organizational, analytical, and communication skills.
- Ability to identify gaps in policies and procedures and drive resolution.
- Experience in audit and exam readiness, including evidence gathering, testing, monitoring, and responding to findings.
Preferred Qualifications
- Certified Anti-Money Laundering Specialist (CAMS), Certified AML and Fraud Professional (CAFP), or equivalent certification.
- Experience implementing and optimizing an AML system, including data integration, rules configuration, testing, and validation.
- Experience supporting deposit products, including high-yield savings accounts, certificates of deposit, brokered deposits, or similar banking products.
- Familiarity with implementing BSA/AML tools for transaction monitoring, case management, and customer screening.
- Experience working with examiners, auditors, and other third-parties.
- Knowledge of regulatory change management.
- Ability to investigate complex compliance issues, perform root cause analysis, and provide guidance to support issue resolution.
Compensation
Anticipated Base Salary Range: $115,800 – $160,100 USD
Note: Your actual base pay will depend on your geographic location. In addition, Upstart provides target bonuses, equity compensation, and generous benefits packages.
What You’ll Love
- Competitive compensation, including base pay, bonus opportunities, and annual equity grants.
- Retirement benefits with a company match of $2 for every $1 contributed, up to $15,000 annually.
- Employee Stock Purchase Plan (ESPP) (US only).
- Comprehensive health coverage (medical, dental, vision) and wellness resources.
- Health Savings Account contributions (US only).
- Income protection benefits (life insurance and disability).
- Paid time off, sick leave, and company holidays.
- Paid family and parental leave.
- Family-centered benefits to support fertility, parenthood, and caregiving.
- Employee Assistance Program (EAP) and financial wellness resources.
- Annual wellness and productivity allowances.
- Connection and community through team events and employee resource groups (ERGs).
Logistics
- Location: Remote (US)
- Time Zone: The team operates on East/West coast time zones.
- Travel: Most work is remote, but employees are encouraged to meet in-person 1-2 times per quarter for 2-4 days.
How to Apply
Upstart is a proud Equal Opportunity Employer. If you require reasonable accommodation in the application or interview process, please email candidate_accommodations@upstart.com.