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Sia Admissions: Client Success & Operations Associate
Full-Time | Remote | US Eastern Time Hours
About the Role
We're hiring a full-time Client Success & Operations Associate to own the client journey from onboarding to final delivery. This is an execution-focused role that blends project coordination, client communication, and backend operations. You will be the CEO’s right hand in ensuring every client receives white-glove service, every system runs smoothly, and no detail is ever overlooked.
This role is ideal for someone who finds fulfillment in making complex operations feel seamless — someone who takes pride in supporting people with both heart and discipline.
Responsibilities
- Guide clients through every stage of the journey — from onboarding to wrap-up — with professionalism and polish
- Manage project plans in ClickUp: track deadlines, update progress, surface bottlenecks, and ensure momentum
- Communicate with clients consistently and clearly — checking in, following up, and reinforcing expectations
- Review client materials and confirm they meet submission requirements before internal review
- Coordinate with internal coaches and team members to keep everyone aligned
- Draft and send client-facing emails — always clear, thoughtful, and on-brand
- Maintain backend operations: CRM updates, shared workspace organization, and calendar coordination
- Submit daily internal updates and prepare weekly summaries to support team-wide visibility
- Proactively identify areas where systems, communication, or processes can be improved — and help make it happen
Who You Are
- A relationship-builder who knows how to communicate with warmth, clarity, and confidence
- A systems thinker — you understand how backend details shape front-end experiences
- Exceptionally organized and reliable — people trust you to follow through
- Comfortable in a high-performance environment where standards are high and things move quickly
- Motivated by the impact your work has on someone’s personal growth and success
- A strong writer in English — polished, professional, and emotionally intelligent
- Eager to grow into a long-term operations partner role
Required Qualifications
- 2+ years in a client-facing, operations, or project coordination role
- Proven ability to manage multiple timelines and client relationships simultaneously
- Near-native English fluency (especially written) — you will be writing client-facing messages regularly
- High comfort with tech tools like ClickUp (or Asana), Google Workspace, Calendly, and basic CRMs
- Ability to navigate evolving systems and solve problems independently
- Based in Latin America or a time zone overlapping with US Eastern hours
- Available full-time: Monday to Friday, 8:00 AM – 5:00 PM Eastern Time
- Comfortable using Hubstaff to track time and ensure alignment — not for micromanagement, but for visibility
What Success Looks Like
- Clients feel supported, guided, and never left guessing
- You stay ahead of deadlines and communicate clearly when things shift
- Internal systems are updated, streamlined, and actively improved
- The CEO doesn’t have to follow up — you’ve already handled it
- You contribute not just to client satisfaction, but to operational excellence
Compensation & Growth
- $1,900/month (full-time, remote)
- 40 hours/week, Monday to Friday, 8:00 AM–5:00 PM ET
- Long-term opportunity with potential to grow into a leadership role in operations
- Work directly with the CEO in a mission-driven, high-impact environment
- Ongoing development, mentorship, and performance-based growth
How to Apply
Please submit:
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Your resume
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A short cover letter answering the following:
- How do you ensure accountability and ownership in your work?
- Describe a time you proactively improved a system or process
- Share your experience managing complex, client-facing operations
Important: We are ONLY considering applicants who meet the following criteria:
- Near-native English fluency
- Full-time availability during US Eastern hours
- Comfortable using Hubstaff
- Strong writing and organizational skills
- Intent to grow with the company long term