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CRAE GROUP LTD: Customer Support Agent (Remote)

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CRAE GROUP LTD: Customer Support Agent (Remote)

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Headquarters: Cyprus URL: https://craegroup.com

CRAE GROUP is one of the fastest-growing B2B service providers based in Cyprus. They develop, maintain, and deploy various IT and customer-based services to numerous businesses in various industries around the world.

Founded in 2018, their continuous energy and efforts aim towards becoming a leading service provider, with already impressive growth since their launch. They are a young, dynamic team who enjoy working in tech among creative and talented individuals.

Their asset is the great people within their company with a unique approach on how to properly maintain their services and products.

They are looking for talented Customer Support Representatives to join their team remotely.

Compensation

  • Monthly salary range: €1,400 - €2,000 (gross) + performance bonus
    • Depending on experience and performance.

Work Schedule

  • 4 days on, 4 days off.
  • An option of 2 shifts to be permanently put on: 10:00-20:00 or 20:00-10:00 (Cyprus local time).

Job Description & Responsibilities

  • Communication with customers through live chat and e-mails.
  • Maintain a prompt and empathetic attitude towards customers.
  • Acknowledge and resolve customers’ issues and queries.
  • Keeping up to date with products terms, offers, and functions.
  • Report and escalate advanced customer queries to the relevant departments.
  • Perform first-step investigations on queries and issues.

Experience and Qualifications

  • Proficiency in both written and verbal English, with excellent language skills.
  • Strong communication abilities, enabling effective interaction and collaboration.
  • Solid computer literacy and adept typing skills.
  • Ability to perform effectively within a multitasking work environment.
  • 2+ years experience in online customer support is mandatory.

What We Offer

  • A competitive and attractive remuneration package that values your skills and contributions.
  • The chance to join a dynamic, forward-thinking European company and play a key role in its success.
  • Performance-based monthly bonuses.
  • Flexible remote work.

We look forward to hearing from you!

Please note: Due to the high volume of applications, only shortlisted candidates will be contacted. Thank you for your understanding.

To Apply

https://weworkremotely.com/remote-jobs/crae-group-ltd-customer-support-agent-remote

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