AI-enhanced for better readability
Customer Service Lead | Bond Home | ONSITE Cresskill, NJ (15min from NYC)
Bond Home - Co-founder & CTO here. We're hiring a Customer Service Lead to elevate our support team with cutting-edge AI tools like Claude Agent SDK and realtime voice.
About the Role
We are looking for a Customer Service Lead who can both implement modern AI solutions and lead our 6-person support team through the transition. This role requires technical skills and strong people skills.
What We Do
We make smart home bridges and RF controllers that connect "forgotten" devices (shades, blinds, ceiling fans, fireplaces) to the smart home. Our full stack is built in-house.
The Company
- Founded in 2017
- Same team, same location
- Profitable and customer-focused
- Our previous CS manager retired after a great run; the team has excellent retention.
Responsibilities
- Own customer experience strategy
- Implement AI tooling
- Manage and mentor the team
- Work closely with engineering
Location
- Must be onsite in Cresskill, NJ.
Interested?
Email merck@bondhome.io
You can also book an interview slot: https://meetings.hubspot.com/chris-merck/interviews