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IT Service Desk VA — Level 1 Support | Remote | Immediate Start
Source: reddit-r-forhire
Algora Talent is a VA placement agency hiring on behalf of a client.
We are looking for an experienced IT Service Desk VA for an immediate placement. This is a full-time remote role.
About the Role
This role involves:
- Monitoring and responding to service desk tickets, email queues, and phone support
- Level 1 and Level 1.5 incident/request management through to resolution
- Triage, classify, route, and escalate tickets per SLA requirements
- ServiceNow or similar ticketing platform experience
- Password resets, MS Office support, Windows troubleshooting
- Single point of contact for users on problems, incidents, and requests
Requirements
We are looking for:
- IT degree or equivalent practical experience
- BPO or service desk background preferred
- Familiar with ITIL ticket management process
- Strong English communication — written and verbal
- Available Sunday 9am–4pm EST and flexible on shift coverage
- Reliable internet and quiet workspace
Compensation
- Rate: Competitive — discuss on application
- Payment: Wise or PayPal
To Apply
DM me with your background, tools you have used, and your availability. No lengthy cover letters — just tell me your experience and what ticketing systems you have worked with.