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Bitrix24 CRM Developer

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[Hiring] Bitrix24 CRM Developer (Remote / Freelance / Gurgaon) – Ongoing Role

Source: reddit-r-forhire

About the Role

We are a multi-location healthcare group in India that runs its entire patient operation on Bitrix24, managing the full patient journey from initial enquiry to long-term post-treatment care. Our system supports four locations and a contact centre team of approximately 70 users. The system is already heavily configured and connected to several external tools.

We are looking for a dedicated Bitrix24 Developer to own the development and improvement of our CRM on an ongoing basis. This is a holistic, long-term role—not a one-off project. We require continuous support for new automations, integrations, reports, configuration changes, and system fixes. Current priority work includes integrating an AI voice caller and a WhatsApp chatbot with the CRM.

Responsibilities

You will be responsible for the following:

  • Configuration: Managing custom fields, pipelines, stages, lead categories, task types, and source tracking.
  • Automation & Business Processes (BizProc): Implementing stage transitions, auto-task creation, follow-up cycles, SLA-based triggers, notifications, and escalations.
  • Integrations: Connecting systems via REST API and webhooks, including AI voice callers, WhatsApp chatbots, telephony dialers, automation tools (e.g., n8n), calendars, email, and payment systems.
  • Lead Management: Designing lead routing and assignment logic across teams and locations.
  • Reporting & Analytics: Building dashboards for conversion funnels, response times, follow-up completion, and location-wise performance.
  • Access Control: Managing user roles, permissions, and access levels across multiple locations.
  • Lead Capture: Configuring CRM forms, web forms, and lead-capture flows from websites and campaigns.
  • Data Quality: Handling deduplication, validation, cleanups, and data migration.
  • Custom Development: Building custom apps, modules, or widgets where standard Bitrix features are insufficient.
  • Telephony: Managing CTI features such as click-to-call and call logging.
  • Support: Handling ongoing change requests, troubleshooting, and maintaining clear documentation.

Requirements

Must-Have Skills

  • Strong hands-on Bitrix24 experience, with deep knowledge of the CRM module (leads, deals, pipelines, tasks).
  • Proficiency in Bitrix24 REST API, webhooks, and BizProc automation.
  • Expertise in custom field, pipeline, and access configuration.
  • Experience building integrations between Bitrix and external systems.
  • PHP for Bitrix local or on-premise apps/modules, and JavaScript for interface/widget work.
  • Strong reporting and analytics skills within Bitrix.
  • Comfort with multi-user, multi-location, role-based setups.
  • Clear communication and excellent documentation habits.

Nice-to-Have Skills

  • Telephony and CTI integration experience.
  • Experience with automation tools such as n8n.
  • Healthcare or contact centre CRM experience.
  • WhatsApp Business and messaging integration experience.
  • Experience with both Bitrix24 Cloud and On-Premise (self-hosted).

Setup & Compensation

We are flexible regarding the working arrangement. We are open to:

  • Full-time remote
  • Full-time from our Gurgaon office
  • Freelance/contract arrangement

How to Apply

Send a DM with the following information:

  • A short summary of your Bitrix24 experience.
  • Examples of automations or integrations you have built.
  • Your preferred setup (remote, Gurgaon, or freelance).
  • Your rough rates or compensation expectations.

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