TransUnion: Strategic Account Director

Headquarters: Contractual Remote – UK URL: http://transunion.com

TransUnion's Job Applicant Privacy Notice

About TransUnion

TransUnion is a major credit reference agency, offering specialist services in fraud, identity and risk management, automated decisioning, and demographics. They support organizations across various sectors, including finance, retail, telecommunications, utilities, gaming, government, and insurance.

About the Role

We’re looking for a commercially astute and strategic Senior Account Director to join our growing team.

This role is responsible for both protecting and expanding the existing recurring revenue base and driving new business growth by embedding TransUnion’s solutions deeper across the bank’s Retail Banking, Wealth & Personal Banking, Secured & Unsecured Lending, and Embedded Finance businesses.

Responsibilities

As a Strategic Account Director, you will:

Act as the senior relationship owner, building and maintaining trusted partnerships with senior stakeholders across Credit Risk, Fraud, Digital, Marketing, and Procurement.
Position TransUnion as a long-term strategic partner, aligning solutions to the bank’s transformation priorities (e.g., mortgage digitisation, premier banking differentiation, digital onboarding, fraud prevention).
Champion the client’s voice within TransUnion, ensuring priorities influence product investment, delivery, and innovation.
Own full recurring revenue and new business responsibility for the account, accountable for renewals, profitability, and sustainable growth.
Drive new revenue opportunities through cross-sell, upsell, and net-new adoption of TransUnion capabilities.
Lead contract negotiations for renewals, extensions, and major new solution deals.
Maintain a clear and transparent account plan with robust pipeline forecasting.
Identify white-space opportunities across multiple business units and functions.
Co-create innovation projects, proofs-of-concept, and pilots with senior stakeholders that deliver measurable ROI.
Leverage TransUnion’s strengths in data, analytics, affordability, and fraud to support the bank’s strategic growth and risk objectives.
Orchestrate cross-functional TransUnion teams — including product, analytics, delivery, and consulting — to deliver client success.
Provide executive reporting on account performance, risks, and opportunities to TransUnion leadership.
Share client insights to help shape TransUnion’s wider banking strategy and market positioning.

Requirements

Proficient in SalesForce. Comfortable traveling 50% of the time
Demonstrated success in collaborating with internal business units to identify and solve client business issues and develop strategic solutions.
Proven track record years' managing Tier 1 banking relationships at Director level or equivalent; OR...
Track record years’ experience working within a bank or lending environment, with exposure to credit risk, fraud, or digital transformation programmes.
Strong commercial acumen, preferably with demonstrable success in driving recurring revenue and new business growth.
Experience negotiating and managing multi-million-pound, multi-year contracts (either as buyer or supplier).
Deep understanding of UK retail banking, particularly in areas such as credit, fraud, lending, identity, or digital onboarding.
Excellent stakeholder engagement skills, able to influence credibly at senior and C-suite level.
Strategic, consultative approach with the ability to align solutions to client priorities.

Success Measures

Achievement of recurring revenue, renewal, and new business growth targets for the Major UK Bank.
Breadth and depth of relationships across senior stakeholders.
Increased adoption of TU solutions across multiple business lines.
Client satisfaction and advocacy (measured through NPS or equivalent).
Contribution to TU’s Banking sector growth strategy.

Benefits

26 days’ annual leave + bank holidays (increasing with service)
Global paid wellness days off + a bonus day off to celebrate your birthday
A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan
Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools
Access to our diversity forums and communities so you can get involved in causes close to your heart

Additional Information

Flexibility at TU: They recognize that their people need the freedom to balance their day-to-day lives with their work. They have set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don’t let this stop you from applying. Let us know if you’re looking for a part time or flexible working arrangement and they can discuss this with you.
Additional support: At TransUnion, they’re committed to fostering an inclusive and diverse workplace where all individual’s talents and perspectives are valued. When you apply for a position with them, you’re not just joining a team, you’re becoming part of a community that celebrates differences and embraces equality. They understand that everyone has different needs, which is why they offer a range of reasonable adjustments to their recruitment process. Please let them know if you require any reasonable adjustments to help you through the application process or to attend an interview with them by contacting ukrecruitment@transunion.com
Interview & Hiring Process: Most of their recruitment processes are virtual, so you’ll get to know their hiring managers and teams over the phone and through video. If they need you to attend a physical in person interview your recruiter will inform you of this.
Note: They do not accept any unsolicited CV’s from recruitment agencies. If you are a recruitment agency on their PSL their talent team will contact you directly should they require any assistance.

#LI-Remote

Find out more about Life At TU UK: https://twitter.com/TransUnionUK https://www.linkedin.com/company/transunion/life/

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

MAE II, Account Dev - Direct Sales

To apply: https://weworkremotely.com/remote-jobs/transunion-strategic-account-director

Strategic Account Director at TransUnion