Inside Sales Support (Full-Time)

Source: reddit-r-forhire

Position Type: Full-Time Department: Inside Sales Reports to: Inside Sales Manager

About the Role

The Inside Sales Support role provides essential support to the sales team by assisting customers, generating quotes, and ensuring a smooth sales workflow. This role requires strong communication, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities

Customer Support & Sales Assistance

Respond to customer inquiries via phone and email regarding products, pricing, and availability
Assist the sales team with preparing quotes and submittal packages
Provide technical product information and make recommendations based on customer needs
Follow up with customers on open quotes, backorders, and delivery timelines

Order Processing

Assist the project management team with finalizing pricing, part numbers, and lead times with manufacturers

Internal Collaboration

Support outside sales representatives with project documentation, quotes, and customer communication
Maintain updated customer files, quotes, and order history

Qualifications

Required

Previous experience in inside sales, customer service, or order processing (preferably in lighting, electrical distribution, or construction supply)
Strong communication and interpersonal skills
Ability to multitask and manage competing priorities
Proficiency with Microsoft Office (Outlook, Excel, Word)

Preferred

Knowledge of lighting products (fixtures, lamps, controls, drivers, etc.)
Experience working with lighting reps and manufacturers
Ability to read basic construction documents, spec sheets, and submittals

Key Competencies

Customer-focused with a solution-oriented attitude
Strong attention to detail and accuracy
Organizational and time-management skills
Ability to work independently and as part of a team
Problem-solving and negotiation abilities

Work Environment

Office-based environment with frequent communication with customers, vendors, and team members

To Apply

Apply by sending your resume via DM.