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Customer Service Representative - Boise, ID (Onsite)
Source: reddit-r-forhire
About the Role
We’re seeking a Customer Service Representative to provide professional and efficient customer service for a leading provider of water, waste, and energy management services. This role will support customers with billing, collections, service requests, and other customer service needs while maintaining a positive and professional customer experience.
Requirements
- 1–3 years of experience in a customer service center or equivalent experience, preferably within a regulated utility
- Ability to communicate with customers, clients, and regulators in a courteous, professional, and diplomatic manner
- Strong verbal, written, and active listening skills
- Excellent organizational, interpersonal, and problem-solving skills
- Strong critical thinking and ability to effectively resolve customer issues
- Ability to handle difficult or irate customers with patience and professionalism
- Ability to escalate questions or issues appropriately to a Lead CSR or Supervisor
- Ability to work cooperatively and dependably in a team environment
- Strong attention to detail and ability to follow company processes and Commission rules
- Ability to maintain confidentiality of customer information
- Ability to prioritize and manage multiple competing work priorities
- Comfortable using computers, laptops, tablets, smartphones, and various software
- Proficiency with Google Products
Performance Objectives
- Handle customer calls, contacts, billing, collections, cashiering, field orders, and other customer service functions effectively and efficiently
- Receive, investigate, and resolve customer calls, emails, complaints, and inquiries related to billing, collections, and customer service
- Meet customer service metrics and satisfaction goals
- Ensure service orders are completed and entered into CC&B
- Explain company initiatives, programs, and processes to customers
- Obtain and process appropriate customer information related to ACH, eBilling, conservation programs, and other services
- Assist with routing new development for meter reading and entry into CC&B
- Participate in CC&B upgrades, web upgrades, and other special projects as requested by management
Job Details
- Location: Boise, ID
- Duration: 05 Month Contract
- Status: Onsite
- Employment Type: Contract role on W-2 through Above and Beyond Talent Acquisition, Inc. (A&B Talent)
- Pay Rate: $15.00–$17.00/hour W-2
How to Apply
If interested, please email your resume and availability to apply@aandbtalent.com.