ContentJet Inc.: Customer Success Manager Needed
Source: weworkremotely
Headquarters: Montreal, Canada URL: https://www.contentjet.com
Customer Success Manager (Account Management Focus) Remote – Full Time
Are you a strong Account Manager who knows how to own client relationships, drive retention, and deliver results in a fast-paced creative environment? Do you thrive on structure, communication, and long-term client success? Then you might be the Customer Success Manager we’re looking for at ContentJet.
About ContentJet
ContentJet is a global UGC production company powering high-performance ad creatives for mobile apps, SaaS brands, and fast-scaling e-commerce companies. We combine human creativity, AI-powered production, and strategic testing frameworks to deliver content that performs. Our team spans 14+ countries and works with top brands across TikTok, Meta, and paid social.
The Role: Client Ownership + Retention + Growth
This role is ideal for someone with Account Management experience who wants to go beyond check-ins and reporting. You’ll own client accounts from onboarding through delivery, retention, and growth. You’ll work cross-functionally with Creative Directors, Production Managers, and Editors to keep projects moving—and ensure clients get results worth renewing for.
What You’ll Do
You will:
- Manage and grow a portfolio of client accounts
- Lead onboarding, weekly check-ins, and performance review calls
- Act as the single source of truth for client goals, priorities, and deliverables
- Keep production aligned with client expectations and strategy
- Proactively identify risks, manage challenges, and solve problems before they escalate
- Ensure on-time delivery through strong project communication
- Translate client feedback into clear tickets and actionable briefs
- Present creative updates and campaign insights with clarity and confidence
- Drive retention by delivering exceptional client experience and strategic value
- Identify upsell/cross-sell opportunities and expand accounts
Who You Are
- 2–4 years experience in Account Management or Customer Success
- Agency experience is a big advantage (creative, media, UGC, or influencer marketing)
- Strong communication—clear, confident, and professional
- Excellent at managing multiple accounts and priorities
- You own client outcomes—not just tasks
- Calm under pressure, solution-oriented mindset
- Fluent in English (Spanish or French is a big bonus)
- Familiar with production workflows, UGC, and content strategy is a plus
Tools You’ll Use
- Monday.com
- Slack
- Google Suite
- CRM tools (HubSpot/Pipedrive a plus)
- Loom
- Notion
Compensation + Growth
- Base Salary: $25,000–$30,000 USD/year
- Performance Bonuses: 10–20%
- Career Path: Senior CSM → Lead CSM → Head of Customer Success
- Remote Role – work from anywhere
- High ownership – real impact on client growth and retention
Why Join ContentJet
- Fast-growing company with elite performance standards
- Work directly with international brands and high-growth startups
- Be part of a creative-driven environment (UGC + AI + paid social)
- Work with an ambitious, no-drama, high-speed culture
To apply: https://weworkremotely.com/remote-jobs/contentjet-inc-customer-success-manager-needed