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Customer Service Representative at Kobie Marketing

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Kobie Marketing: Remote Customer Service Representative

Headquarters: St. Petersburg, FL / Atlanta, GA / Jackson, MS / Oklahoma City, OK / Nashville, TN / Dallas, TX URL: http://kobie.com

Join a National Top Workplace

Named a Top Workplace in the USA and a Top Remote Workplace, Kobie is where the best minds in loyalty come together. As a partner to some of the world’s most recognized brands, we are leaders in loyalty, helping brands build lasting emotional connections with their consumers. Our Contact Center has been recognized by the Stevie Awards for outstanding customer service.

We are headquartered in sunny St. Petersburg, Florida, and offer all teammates the freedom and flexibility to work remotely, 7 company-wide holidays, and a diverse suite of benefits.

Important Requirements:

  • Work from home: High-speed internet service/Wi-Fi is required.
  • Location: Must be located full-time in Florida, Georgia, Louisiana, Mississippi, Oklahoma, Tennessee, or Texas.

About the Team

At Kobie’s Customer Care Loyalty Center, our mission is to deliver loyalty through every interaction. As the frontline of the customer experience, our team solves problems, builds trust, and strengthens the connection between brands and their customers. We equip our team with industry-leading technology, including AI-powered tools, to help you deliver smarter, faster, and more personalized service.

How You Will Make an Impact

  • Become knowledgeable on client loyalty program guidelines to ensure compliance and high-quality service.
  • Handle incoming inquiries with professionalism, adhering to client-specific guidelines.
  • Manage a high volume of inbound calls to meet and exceed client contractual obligations.
  • Maintain a positive, customer-centric approach, communicating effectively and acting with integrity.
  • Take ownership of customer issues, working towards timely resolutions and de-escalating calls when necessary.
  • Utilize internal systems, tools, and resources proficiently.
  • Adhere to company policies, workflows, and procedures while providing feedback to enhance interactions.
  • Stay informed on program updates, enhancements, and promotions.
  • Escalate unresolved issues promptly as per established procedures.
  • Create exceptional customer experiences, strengthening loyalty through empathy, efficiency, and problem-solving.
  • Leverage industry-leading tools, including AI-powered systems and real-time agent assist.
  • Represent Kobie’s values in every conversation by delivering with heart, ownership, and excellence.
  • Contribute to team success by meeting key performance goals, including customer satisfaction and call quality.
  • Engage in continuous learning to build your skills and grow your career.

What You Need to Be Successful

  • High school diploma from an accredited institution.
  • Minimum of 2 years of customer service experience.
  • Proficiency in Microsoft Office Suite and the ability to navigate multiple systems simultaneously.
  • Completion of a 6-week remote Training Program with full attendance and engagement.
  • Strong problem-solving skills, attention to detail, and a proactive approach.
  • Excellent verbal and written communication skills with a professional demeanor.
  • Reliable, flexible, and ready to work in a dynamic environment, including availability for evening and weekend shifts.
  • Adequate work-at-home/quiet office setup with a strong internet connection.

Details, Perks & Benefits

  • Compensation: $17/hour starting pay.
  • Performance Bonuses: Potential to earn up to $350/month (bringing potential total earnings to approximately $19/hour).
  • Schedule: Full-time, 40 hours/week (set shifts assigned after training; weekend availability required).
  • Insurance: Robust health insurance (medical, dental, and vision).
  • Wellness: Free fitness benefits, including PeerFit.
  • Time Off: Generous PTO + 7 paid company holidays.
  • Retirement: 401(k) with company match + annual profit sharing.
  • Growth: Career growth pathways within a top-rated remote work culture.

Ready to Apply?

  1. Submit your application online.
  2. You will receive an email invite to complete a short online assessment to showcase your communication style.
  3. Watch for an email from Kobie Marketing with your assessment link.
  4. Candidates who complete the assessment are reviewed first and fast-tracked for interviews.

A Place for All

We celebrate and embrace diversity at Kobie. Employment is based solely on an individual's merit and qualifications. We do not discriminate against any teammate or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy, or any other basis protected by law.

Note: We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications or analyzing resumes. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are made by humans.

To apply: Click here to visit the job posting

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