Live Technical Support Representative — Porkbun
Headquarters: Oregon, USA
URL: https://porkbun.com
Location: Remote, U.S.-based
Compensation: $45,000 - $55,000/year + Benefits
About the Role
Porkbun is a fully remote domain name registrar looking to add multiple U.S.-based, full-time Technical Support Representatives. We are looking for a resourceful problem solver who loves delivering top-notch, personalized customer service via phone, chat, and email.
Primary Priority: Answering phones and chats to bolster our live support coverage for US time zones.
Typical Issues You Will Handle
- “How do I connect my domain to Shopify?”
- “How do I transfer my domain to Porkbun?”
- “My website isn’t working.”
- “How do I purchase WordPress hosting?”
- “Why didn’t my payment go through?”
- “How do I connect my hosted email to Outlook?”
- “Why is your company named Porkbun?”
Requirements
Experience: Professional or personal experience with domains, hosting, and DNS is required. Absent that, very strong experience in live technical support is necessary.
- At least two years of tech support experience (internal help desk or customer-facing).
- Proven technical and diagnostic ability.
- Ability to provide amazing live support via phone and chat, even in stressful situations.
- Professional email writing skills.
- Excellent problem-solving skills.
- Ability to work efficiently in a remote environment.
- Steady Internet connection and a quiet workspace.
- A sense of humor (you must be fine with horrible, hilarious puns).
- Must be based in the USA and eligible for employment.
Shifts
We are hiring for the following standard shifts (all times Pacific):
- Saturday - Wednesday: 9 AM - 5 PM PT
- Thursday - Monday: 9 AM - 5 PM PT
Note: All 8-hour shifts include a total of one hour of paid breaks.
Compensation
- Starting Pay: $45,000 - $55,000 / year + benefits.
- Applicants with years of professional experience in a domain registrar or hosting company are eligible for a starting salary at the higher end of the range.
Hiring Process
- Application: Follow the instructions below exactly.
- Round 1-3: A three-round interview process run by the role’s direct manager, culminating in an interview with our CEO.
- References: You must have two professional references (including at least one direct manager) ready before Round 1.
- Mutual Review: After Round 3, we will check your references, and you are invited to check ours by interviewing any current Porkbun employee.
How to Apply
If you meet the requirements, please follow these instructions EXACTLY. Failure to do so will result in your application being filtered out:
- Attach your resume and cover letter as two separate .pdf documents.
- Use the subject line: “Technical Support Representative”
- Begin your email body by copying, pasting, and answering the following qualifying questions:
- Are you based in the USA and eligible for employment (Yes/No)?
- Do you have two or more years of live technical support experience, or experience with domains, DNS, hosting (Yes/No)?
- Are you available and interested in working both Saturday and Sunday (Yes/No)?
- Send your email with attachments to: careers+support@porkbun.com
Note: If you answer "NO" to any of the qualifying questions, you are not eligible for the role.
Original Posting: We Work Remotely