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Technical Customer Advisor - Azusa, CA (Onsite)
Source: reddit-r-forhire
About the Role
We’re seeking a Technical Customer Advisor to own the customer service experience and serve as the primary point of contact for customers within assigned branch territories. This role will coordinate with multiple internal teams to resolve customer service and technical issues while ensuring compliant, cost-effective, and high-quality solutions.
Requirements
- Strong customer service and relationship management skills with a focus on meeting customer needs efficiently
- Ability to act as the primary point of contact for customers and manage the full customer service lifecycle
- High attention to detail with strong organizational and process-driven skills
- Ability to analyze issues and provide effective, compliant, and cost-efficient solutions
- Strong collaboration skills with the ability to work cross-functionally across multiple teams
- Technical knowledge of waste management and disposal practices is preferred
- Excellent verbal and written communication skills
- Ability to manage multiple priorities in a fast-paced environment
Responsibilities
- Own the customer service experience and act as the primary point of contact for customers within assigned branch territories
- Coordinate and lead the customer service cycle by engaging multiple internal teams to ensure an excellent customer experience
- Coordinate all internal and external communications related to customer service and technical support
- Analyze, plan, and facilitate resolutions for customer service and technical issues
- Create and manage Waste Information Profiles (WIPs), ensuring compliance with RCRA and DOT regulations
- Manage the waste approval process with internal teams and third-party TSDFs, identifying the most cost-effective and compliant disposal methods
- Create and manage jobs and service tickets, developing detailed work orders to ensure accurate execution by operations teams
- Oversee post-shipment processes, including reviewing job documentation, verifying approvals, and resolving discrepancies to ensure acceptance and accurate invoicing
- Collaborate with internal teams to support additional customer requests, including quoting new services and assisting with billing and invoicing
- Perform other duties as assigned by the Customer Excellence Manager
Job Details
- Location: Azusa, CA
- Duration: 05 Month Contract
- Status: Onsite
- Employment Type: Contract role on W-2 through Above and Beyond Talent Acquisition, Inc. (A&B Talent)
- Pay Rate: $25.00 to $30.00/hour W-2
How to Apply
If interested, please email your resume and availability to apply@aandbtalent.com.