Staff Product Manager, Residential CRM
Company: ServiceTitan
Location: US CA Remote
Source: weworkremotely
Ready to be a Titan?
ServiceTitan is the leading platform for residential home service—scheduling, dispatch, job booking, quoting, and marketing. For years, the sales motion was simple enough that a purpose-built CRM wasn't necessary: a homeowner calls in, books a job, and the gap between "interested" and "booked" was small enough to keep lightweight.
AI has changed this: voice agents, AI-powered SMS outreach, AI-powered nurture sequences, and in-home opportunity capture are surfacing more leads, more follow-up opportunities, and more unconverted estimates than residential contractors have ever had to manage before. The motion is more complex now, and the tools to support it need to match. ServiceTitan needs a first-class residential CRM layer.
This role owns that problem. You'll build a residential CRM that sits natively inside ServiceTitan, integrated with scheduling, dispatch, pricebook, service agreements, and marketing, and is designed from the ground up for an AI-first world. AI handles the follow-up motion, surfaces the right opportunities at the right time, and reduces the manual coordination that keeps CSRs and sales teams from focusing on revenue.
What You'll Do
ServiceTitan's data, integrations, and customer relationships put it in the best position to power that motion end-to-end. This role is about making sure that position is earned.
This is a general manager role as much as a product role. You will not just ship a great product, but also lead everything else it takes to ensure ServiceTitan delivers on this opportunity, from guiding pricing and packaging to marketing, sales, and post-sales.
- Define and execute the product roadmap for Residential CRM, from core data model and workflow architecture through AI-powered GTM features.
- Lead customer discovery with residential contractors, CSRs, and office managers.
- Guide pricing and packaging strategy in partnership with product marketing and finance, including how to monetize an AI-enabled product.
- Partner with marketing on positioning, go-to-market, and launch strategy, acting as the subject matter expert.
- Build the customer enablement and onboarding model, define what successful time-to-value looks like, and work with CS to achieve it.
- Partner with sales and customer success on the commercial motion, the pitch, the buyer, the objections, and identifying blockers to conversion and retention.
What You'll Bring
- 7+ years in product management with a track record of shipping from zero to scale.
- Deep experience with CRM, marketing automation, or customer lifecycle products—you understand how these systems work under the hood.
- A genuine point of view on what AI-first product design means in practice, not just AI as a feature layer.
- Background in vertical SaaS or serving mid-market/enterprise customers in high-volume transactional environments.
- Comfort working close to customers and leadership—ServiceTitan has an active founder culture where product decisions get scrutiny and visibility.
Compensation
ServiceTitan is committed to fair and equitable compensation. For candidates in the United States, the good faith salary ranges are:
- Zone 1: $179,900 – $269,900 USD (Applicable for: CA, CT, DC, MD, MA, NJ, NY, VA, and WA)
- Zone 2: $168,200 – $252,200 USD (Applicable for: All other US locations)
International compensation for candidates residing outside the United States will vary by location and will be discussed during the hiring process. In addition to base salary, our total compensation package includes an annual bonus, equity, and a holistic suite of benefits.
What We Offer
- Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities. We offer a comprehensive onboarding program, leadership training, and rewards through Bonusly and peer-nominated awards.
- Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer-paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including One Medical.
- Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (IUI and IVF), surrogacy and adoption reimbursement, on-demand maternity support through Maven Maternity, free breast milk shipping, pet insurance, legal advisory services, financial planning tools, and more.
Additional Information
- Be Human With Us: We encourage people from underrepresented groups to apply. If you have the skills but are hesitant to apply because of your background, apply anyway.
- Use of AI Technology: We use AI-assisted tools to support recruitment efficiency. These tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.