Manager, Professional Services Federal at Collibra

Job Title: Manager, Professional Services Federal

Source: weworkremotely
Headquarters: Remote, USA

Joining Collibra’s Professional Services Team

At Collibra Public Sector (CPS), the Manager, Federal Professional Services is responsible for leading all services roles and functions to ensure the long-term success, adoption, and satisfaction of government clients. The role drives a cohesive customer journey, aligns services delivery with other CPS delivery to mission outcomes, and ensures operational excellence across the entire customer lifecycle. This role safeguards account health, revenue, and customer satisfaction by proactively identifying and mitigating technical risk, coordinating services engagements, and building operational frameworks for GTM clarity and alignment amongst the services teams.

Federal Engagement Managers at Collibra Public Sector are responsible for

Services Management

• Manage services operations and resources, including Engagement Manager and Solution Architects, ensuring timely and successful project execution and value delivery.
• Manage professional service team in respect to project milestones, delivery, and goals.
• Responsible for team utilization and revenue optimization.
• Drive operational excellence in services delivery.
• Monitor performance to ensure teams are performing within expectations and achieving high levels of project success.
• Collaborate on GTM strategy for CPS Services, helping shape how services is positioned, sold, and delivered throughout the customer journey.
• Guide sales enablement and customer-facing messaging, ensuring services' value proposition is clear, consistent, and aligned with customer needs.
• Evaluate pricing and packaging strategies for new and existing offerings.
• Identify expansion opportunities and influence sales motions with timely insights.
• Contribute to strategic deal support, partnering with Sales and Finance on high-impact renewals, expansions, and new business that include services offerings.
• Engage with new/prospective customers to identify business challenges and opportunities, recommend solutions/solution enhancements, and propose a high-level delivery roadmap based on expected business value.

Customer Project Oversight

• Guide project team members through scoping and level of effort estimates.
• Ensure effective controls are in place and regularly updated to monitor the full implementation project lifecycle including: project plans, status reports, time recording, resource planning, and first value forecasting.
• Advise implementation project teams and customers on milestone achievement, issue resolution, and change management.
• Ensure effective controls are in place to monitor the full implementation project lifecycle.
• Develop and track overall project success, customer satisfaction, and quality of delivery.
• Maintain and nurture consultative relationships with key customer leadership and decision-makers.
• Establish and ensure effective execution of solution delivery accelerating the customer's time to value.
• Perform post-project reviews to ensure achievement of business objectives.

Customer Journey Mapping and Operational Improvement

• Assist with the design, execution, and continuous improvement of the end-to-end customer journey.
• Implement frameworks to continuously assess services customer value realization, using structured feedback and data to refine operational and delivery models.
• Drive maturity in delivery practices, tooling, and customer engagement models.
• Standardize and operationalize proactive engagement workflows in relation to the technical teams (e.g., onboarding, QBRs, Value delivery, and Renewal motions).
• Identify trends and opportunities for improvement within the services organization, and implement solutions to enhance customer success and team efficiency.
• Capture lessons learned and ensure their application to future project planning and process improvement.

Team Leadership & Development

• Lead, coach, and mentor a team of Engagement Managers and Solution Architects, empowering them to deliver an exceptional customer experience.
• Foster a culture of accountability, high performance, and customer obsession.
• Recruit, mentor, and retain top talent with expertise in government operations.
• Cultivate an environment that fosters collaboration, knowledge sharing, and continuous learning.
• Ensure timely and effective communication of departmental goals and objectives internally within the department and more broadly with cross-functional stakeholders.
• Develop and implement strategies to achieve team and individual performance goals, exceeding customer, organization, and company expectations.
• Ensure that training, coaching, and mentoring programs are developed, implemented, and effective for the team.

Customer Risk Prevention, Assessment & Management

• Build and manage frameworks for early identification of at-risk projects or customers in relation to services engagements.
• Act as a management escalation point for the Services team encountering project obstacles, and liaise with internal teams for resolution.
• Support employees in raising issues associated with customer and project risk.
• Partner with Sales and the other technical GTM teams to identify and mitigate renewal or churn risk.
• Support proactive risk reviews for strategic/enterprise accounts.
• Manage pivotal customer issues and concerns through the team, directly handling escalated issues.
• Drive customer project At-Risk post-mortems and ensure preventive actions are implemented.

Requirements

• A U.S. citizen who resides on U.S. soil as the role supports the U.S. government.
• 5+ years of experience in consulting supporting U.S. federal agencies.
• A minimum of 2 years of experience managing services teams in the support of U.S. federal agencies.
• Excellent communication, organization, and stakeholder management skills.
• Strong leadership skills collaborating with Sr Executives on a frequent basis.
• Knowledge in the areas of Data Governance, Data Management, or Data Quality.
• Previous military experience.
• Hold an active security clearance (Secret/TS/TS-SCI).
• Knowledgeable of at least two or three of the following: data management processes, including data governance, data stewardship, master data management, data cataloging, and business rules management.
• An understanding of the leading PaaS providers, Data Lakes, Databases, and Integration platforms commonly adopted by federal agencies.
• Experience with AWS/Azure, Kubernetes, infrastructure, and platform.
• An understanding of APIs via Java, Python, or similar scripting language for custom software implementations in Enterprise Linux or Unix environments.
• An understanding of data warehousing, ETL, data integration.

You Are

• An effective communicator across business and technical stakeholders and able to tailor to different audiences.
• Extremely organized with a high attention to detail.
• Always customer-focused and personally hold yourself accountable for the customer’s success.
• Self-starting and interested in learning new software.
• Able to lead Senior Level customer discussions representing CPS and services engagements.

Measures of Success

• Within the first 30 days: Clearly understand roles/responsibilities, present services offerings/value, understand the Customer Journey framework, and understand delivery personnel roles.
• Within the first 60 days: Navigate Salesforce, identify at-risk engagements and build remediation plans, identify process gaps, and present services offerings to customers.
• Within the first 90 days: Advise Sales on engagements, build Salesforce reports for visibility, build playbooks to address process gaps, execute remediation plans, and convey product value to customers.

Compensation

• Base Salary Range: $128,000 - $160,000 per year.
• This position is eligible for additional commission-based compensation.
• Salary offers are based on a combination of factors, including, but not limited to, experience, skills, and location.
• Includes a competitive total rewards package: bonus potential, equity (for eligible roles), Flex Fund monthly stipend, pension/401k plans, and more.

Benefits at Collibra

• Learn more about Collibra’s benefits
• Learn more about diversity, equity, and inclusion at Collibra
• Collibra is an equal opportunity employer. If you require accommodation, please complete the Accommodations for Applicants form.

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