Twilio: Senior Partner Enablement Manager

Twilio: Senior Partner Enablement Manager

Headquarters: Remote - US Source: weworkremotely

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work and a strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day.

Note: We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

See yourself at Twilio

Join the team as Twilio’s next Senior Partner Enablement Manager.

About the job

We are looking for a Senior Partner Enablement Manager who will excel within a specialized Dual-Function Model, operating seamlessly as a strategic consultant, master facilitator, and hands-on designer. In this role, you will be the dedicated enablement resource for our partner organization. You will drive tangible revenue growth by improving attach and conversion rates for partner-led deals. You will fully integrate the partner motion into enablement narratives, ensuring Twilio GTM understands a unified “better together” message. You will bridge the gap between complex product offerings and partner revenue generation, ensuring our GTM teams fully understand how to leverage our Partner ecosystem. You will hit the ground running to ensure you are fully ramped to own and lead the partner-specific content track for our 2027 Sales Kickoff (SKO).

Responsibilities

In this role, you’ll:

• Be the Enablement Business Partner: Act as the primary point of contact for the Global Partnerships Team. Align enablement strategies directly with regional partner revenue goals and pipeline needs.
• Partner Ecosystem End-to-End Instructional Design: Architect, build, and maintain high-quality enablement content tailored specifically about the Twilio partner motion (who sell differently than direct sales). This includes e-learning courses, playbooks, and sales toolkits.
• Master Facilitation: Lead dynamic virtual and in-person training sessions, workshops, and bootcamps for the Twilio GTM Team, including sales reps and SEs.
• Partnership & Peer Collaboration: Navigate a matrixed environment with ease. Collaborate with the Partnerships organizations, Product, GTM Sales Enablement, and Product teams to translate the partner narrative into the broader Twilio GTM motion while identifying internal content to translate into partner-facing assets.
• Impact Measurement: Track, analyze, and report on enablement metrics (e.g., course completion, partner certification rates, and time-to-first-deal). Define learning objectives and tie enablement metrics directly to partner performance and deal velocity.
• Strategic Roadmap Alignment: Partner with executive stakeholders to plan, prioritize, and execute an enablement roadmap aligned with the global partnership growth initiatives and revenue goals.
• GTM Narrative Integration: Consult with partner leadership and cross-functional teams to embed a unified, "better together" partner narrative across the broader Twilio GTM motion.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply.

Required

• Experience: 5+ years of experience in Sales Enablement, Partner/Channel Enablement, or Instructional Design within the SaaS, Cloud, or CPaaS industries.
• The "Partner" Mindset: A deep understanding of channel ecosystems, partner personas (SI, ISV, Reseller), and how to motivate a non-employee sales force.
• Instructional Design Mastery: Proven experience building modern learning curricula using tools like Articulate Storyline/Rise, Camtasia, and modern Learning Management Systems (LMS).
• Facilitation Flair: Exceptional presentation and storytelling skills, with the ability to engage a diverse global audience and break down complex technical concepts into digestible sales value propositions.
• Influence & Stakeholder Management: Ability to build trust rapidly with VP-level executives and cross-functional teams, managing competing priorities.

Desired

• Prior experience at a developer-focused or API-first company.
• Certifications in instructional design (e.g., ATD) or sales methodologies (e.g., Challenger Sales, Force Management, Command of the Message).

Location & Travel

• Location: This role is remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.
• Travel: Approximately 25% travel is anticipated to help you connect in-person.

Compensation

Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont, or Washington D.C.: $116,960.00 - $146,200.00
• New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $123,760.00 - $154,700.00
• San Francisco Bay area, California: $137,520.00 - $171,900.00

This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for health care insurance, 401(k) retirement account, paid sick time, paid personal time off, and paid parental leave.

Application Deadline

Applications for this role are intended to be accepted until July 25th, but may change based on business needs.

Twilio Magic

We seek out colleagues who embody our values—something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities.

To apply: Click here to visit the application page

Twilio is proud to be an equal opportunity employer.