TTEC: Insurance Customer Support Associate - Remote USA
Source: weworkremotely
Headquarters: Georgia
About the Role
As an Insurance Customer Support Associate, you'll be a part of bringing humanity to business. You'll work directly with external brokers to establish rapport/connection and build confidence in our Healthcare Insurance. This is a business-savvy individual with strong customer service experience. You will primarily be responsible for educating, supporting, and updating our Brokers throughout the entire lifecycle.
Responsibilities
During a Typical Day, You'll:
- Identify and rectify any complicated Broker, Group or Member related issues relating to our insurance benefits, claim processes, enrollment, and billing processes for all lines of business.
- Work directly with external brokers to establish rapport/connection and build confidence in our Healthcare Insurance.
- Provide concierge level support to the brokers, who serve as a key acquisition channel, as they sell our product in our markets.
- Report to Team Lead.
- Contribute to the success of the customer experience and the overall success of the team.
Requirements
- 1 year or more of customer service experience
- High school diploma or equivalent
- Recognize and solve problems of mid-to-high level customer service issues
- Computer experience
- High speed internet (> 15 mbps)
- Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in
Location
- TTEC work-from-home team has 37 preferred residency states.
- Currently not hiring from: AK, CA, HI, MT or outside of the United States.
- Residents of Colorado, Florida, Illinois, Louisiana, Massachusetts, Minnesota, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need.
Compensation & Benefits
- Base wage starting at $16 per hour plus performance bonus opportunities
- Healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.
To Apply
https://weworkremotely.com/remote-jobs/ttec-insurance-customer-support-associate-remote-usa