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[Hiring] Customer Service & Admin Assistant — UK e-bike business
Source: reddit-r-forhire
About the Role
I run a small e-bike business in the UK and I'm hiring a remote assistant to handle customer service and day-to-day admin. This is an ongoing, 30-hour-per-week role, not a one-off project.
I am open to candidates anywhere, though candidates in South Africa or similar timezones are preferred to ensure live overlap with UK business hours.
Responsibilities
- Customer Enquiries: Act as the front line for email, phone, and social media messages. Handle order updates, delivery tracking, warranty/repair questions, and occasional complaints.
- Scheduling: Book service and repair appointments and manage the company diary.
- Admin: Handle supplier emails and conduct light research regarding parts, stock, and pricing.
- Social Media: Schedule posts and reply to comments and DMs.
Requirements
- Excellent English: Must have strong written and spoken English skills (this is the voice of the business).
- Customer Service Experience: Ability to remain calm and helpful when dealing with frustrated customers.
- Self-Directed: Must be organized and capable of working remotely without supervision.
- Technical Skills: Confident using email, spreadsheets, and social media platforms.
- Environment: Reliable internet connection and a quiet setup for calls.
- Availability: Must be able to cover UK business hours (e.g., 9 am–3 pm UK time, Mon–Fri).
Note: No prior e-bike knowledge is required; full product training will be provided.
Terms & Compensation
- Rate: $15/hour
- Hours: 30 hours per week
- Payment: Paid weekly or monthly via Wise or Payoneer.
- Trial: A short, paid trial task will be required first (paid at the same rate) before moving to an ongoing arrangement.
- Contract: Simple written contractor agreement; you are responsible for your own local taxes.
How to Apply
Please DM me if interested. Your application must include:
- Your location and timezone.
- Your availability in UK time.
- A brief summary of your customer service background.
- Your rate (if it differs from the $15/hr listed above).