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Job Title: Chat Support
Source: remoteok
We are looking for an experienced Chat Support Specialist to join our software company full-time.
You will be responsible for assisting customers via live chat and email, answering product questions, troubleshooting issues, and ensuring customers have a great experience with our software.
Responsibilities
- Respond to customer inquiries via live chat and email
- Troubleshoot basic software issues
- Escalate technical problems when needed
- Maintain a high level of customer satisfaction
- Document customer feedback and common issues
- Work closely with our support and operations teams
Requirements
- Previous experience in chat and email support for a software or SaaS company
- Excellent written English
- Strong communication and problem-solving skills
- Ability to work independently
- Reliable internet connection and computer
- Experience with help desk platforms such as Intercom, Zendesk, Gorgias, Freshdesk, or similar is a plus
Position Details
- Employment Type: Full-time remote role
- Duration: Long-term opportunity
- Compensation: Competitive salary based on experience
How to Apply
Please send the following:
- Your resume
- A brief introduction
- Details of your previous support experience