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Lightup Network Solutions GmbH & Co. KG: Monitoring & Customer Communication (German & French)
Headquarters: Frankfurt, Germany URL: https://www.lightupnet.de
Please do NOT apply unless you speak BOTH German and French fluently.
About Us
Lightup Network Solutions GmbH & Co. KG is a telecommunications and internet services provider based in Frankfurt, Germany. Founded in 1998, we have been operating for more than 25 years and today run various communication services with a fully remote, international team.
We place great emphasis on security, service quality, and customer care – and we are looking for support in the area of monitoring & proactive customer communication.
Please do NOT apply unless you speak BOTH German and French fluently.
Responsibilities
- Monitor and analyze communication processes using internal tools (partly AI-assisted)
- Review and validate unusual activities according to internal criteria
- Proactively contact customers when additional information or support is required
- Communicate clearly and empathetically to assist customers in special situations
- Document and report activities for internal tracking and quality assurance
Please do NOT apply unless you speak BOTH German and French fluently.
Requirements
- Fluent language skills in German, English, and French (spoken and written)
- Excellent communication skills – especially via phone and email
- High attention to detail, reliability, and sense of responsibility
- Experience in customer communication, call center, or support is a plus
- Basic understanding of telecommunications / IT is helpful, but not mandatory
- Independent, structured, and reliable way of working in a home office environment
Please do NOT apply unless you speak BOTH German and French fluently.
Conditions
- Freelance position, not an employment contract
- Approx. 4 hours per day (Monday–Friday)
- Compensation: 1,000 EUR net per month
- Fully remote
- Onboarding and support through our team, including internal tools
Please do NOT apply unless you speak BOTH German and French fluently.
Why Join Lightup?
- Meaningful role where your work directly contributes to customer protection and service quality
- Part of a small international team, fully remote
- A responsible position where you can make a real difference for our customers