Salesforce Agentforce AI Technical Architect Manager
Source: remoteok
About the Role
At Accenture Federal Services, we are dedicated to helping the US federal government strengthen the nation, enhance safety, and improve the lives of its citizens. Our team of 13,000+ professionals is united by a shared purpose: to harness the potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. Join Accenture Federal Services, a technology company within global Accenture, recognized as a Glassdoor Top 100 Best Place to Work. We offer a collaborative and caring community where you can grow, learn, and thrive through hands-on experience, certifications, and industry training. Join us to drive positive, lasting change that moves missions and the government forward!
This role is 100% remote.
The Salesforce Agentforce AI Technical Architect is responsible for analyzing, designing, and optimizing business processes to enable the successful implementation of advanced AI-driven capabilities within the Salesforce ecosystem. This role partners closely with business stakeholders to define product requirements, translate use cases into actionable technical specifications, and ensure that new processes and technologies align with operational goals. The Architect will participate in user and task analysis to accurately represent business needs, guide development teams in leveraging Salesforce AI features, and serve as the Agentforce SME and technical liaison across teams.
Responsibilities
This role requires hands-on client delivery experience and deep implementation expertise with customer-facing Agentforce applications, particularly those involving complex authentication logic. Responsibilities include:
- Contribute to development work by migrating existing screen flows into Agentforce Auto-launched flows using Apex class invocation, and ensuring seamless user experiences through the implementation of forms and Lightning components within flows
- Configure and optimize Bring-Your-Own-LLM (BYOLLM) integrations to effectively incorporate Google’s Gemini model, driving intelligent automation and enhanced customer interactions
Requirements
- Experience in optimizing flow design, agent efficiency, and chat interface aesthetics.
- Deep knowledge in flex credit consumption/metering and ability to apply that knowledge to current development efforts
- 8+ years of Salesforce experience
- 1+ years of Agentforce delivery experience
- Experience with customer-facing use case of Agentforce in production
Bonus Points
- Advanced Degree
- 15+ years of industry experience
- Motivated and proactive, with a desire to understand and address complex areas
- Curiosity for learning about new technology, industry best practices, and areas of risk, analyzing and turning new insights into concrete action
- Strong written and verbal communication skills
- Commitment to delivering tangible outcomes for customers and stakeholders
- Excellent people management and relationship development