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Limitless Technology: Japanese Speaking Customer Service Agent - for Netflix Japan
Headquarters: London
URL: https://www.limitlesstech.com/
Limitless, in partnership with Netflix, is looking for Japanese-speaking freelance customer service representatives to support Netflix customers in Japan.
This is a fully remote freelance opportunity for people who are confident speaking with customers, comfortable using online systems, and able to work independently from home. You will provide voice-based customer support to Netflix customers, helping with account queries, service questions, technical issues, and general support.
Key Responsibilities
- Providing customer support in Japanese by voice.
- Helping customers with account, service, and technical queries.
- Following Netflix support processes and quality standards.
- Using online systems and knowledge tools to resolve customer issues.
- Delivering a professional, friendly, and efficient customer experience.
- Completing required training, assessments, and programme updates.
- Working independently from home while staying connected with the wider support team.
Requirements
- Fluent or near-native Japanese language ability.
- Strong spoken communication skills.
- Comfortable supporting customers by phone.
- Confident using online systems and digital tools.
- Reliable internet connection and suitable home working environment.
- Ability to work independently and follow defined processes.
- Customer service experience is useful but not essential.
Training
- Start Date: 9th October 2026
- Duration: Four weeks, Monday to Friday
- Time: 13:00 to 17:00 Japan Standard Time (JST)
- Format: Training is delivered virtually in Japanese and attendance across the fixed training schedule is required.
Working Hours
Once live, the current available service windows are:
- Monday to Friday
- 09:00–13:00 JST
- 17:00–21:00 JST
Available working patterns and shifts will be confirmed during training.
Earnings
- You will be paid $20 USD per hour during training and the initial live period.
- You will then move to an On-Target Earnings model of up to $20 USD per hour, linked to agreed service and performance measures.
- Note: If you achieve the contract KPIs (speed of handling and quality), you will receive $20 per hour.
Freelance Arrangement
This is an independent freelance opportunity, not an employed position.
- You will register on the Limitless platform and complete the required online verification, assessments, and programme qualification stages before joining training.
- Payment is made monthly, directly to your PayPal.
- We do not withhold any earnings for any regulatory requirement; as an independent contractor, all regulatory requirements in your region are your responsibility.
- We accept freelancers from most countries and regions; however, if your country or region is not 'gig-friendly' it will not appear as an option during onboarding.
- The onboarding process should take no more than 1 hour total effort before being invited to training.