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Job Title: Customer Service Rep I
Source: remoteok
About the Role
A Customer Service Representative I (CSR I) provides world-class customer service for all internal and external customers, utilizing excellent in-depth knowledge of company products, processes, programs, and technology.
What You Will Be Doing
- Take inbound calls while maintaining a high level of professionalism and working to establish a positive rapport with every customer.
- Learn computer system applications to accurately process transactions and maintain customer data.
- Educate customers on products and services via phone, email, and chat communications.
- Provide basic troubleshooting for customers, including product knowledge, recommendations, and problem resolution.
- Build and maintain positive relationships with internal customers and team members.
- Stay informed on all communications and training to ensure accurate protocols are followed.
- Build knowledge of relevant company products, processes, programs, and technology.
- Participate in other related duties and projects as assigned by the supervisor or manager.
- Perform other duties as assigned.
- Comply with all policies and standards.
What We Are Looking For
- Less than 1 year of customer service experience.
- Strong verbal and written communication skills.
- Ability to multi-task and be detail-oriented.
- Results-orientated with a strong sense of accountability and urgency.
- Ability to meet accuracy and productivity expectations.
- Displays strong organizational and time-management skills.
- Demonstrates the ability to consistently work well in a team environment.
- Must have basic math and computer skills.
- Experience with Salesforce and/or ODY is a plus.
Compensation
Salary Range:
- $20.82 - $25.00: WA, NJ
- $19.05 - $22.88: MN, NV, TX, VA
- $18.32 - $22.00: Other locations