Crypto Community Manager
About the Company
Stronghold is a fintech infrastructure company reimagining how money moves—securely, transparently, and with next-gen compliance at its core. They provide developer-friendly APIs that power fast, secure pay-by-bank and embedded payments. Their SHx token brings a new layer of utility to their ecosystem, supporting merchant rewards, governance, and decentralized financing.
Stronghold is also an AI-forward company. They integrate AI tools and workflows into every department.
Named a Forbes Fintech 50, Stronghold’s mission is to improve financial access by powering innovative payment and financial services solutions through their open APIs. They are a team of technologists and industry experts who take a data-driven and innovative approach to solving problems.
Stronghold is proud of its SF Bay Area and New Zealand roots and strives to build a diverse team. Their core values are to: Be Self Aware, Have Good Judgment, Be Curious, Seek Innovation, Excellent Communication, High Impact, Be Bold, Be Selfless, Be Accountable, Be Honest, and Show Grit.
About the Role
As the Community Manager for SHx, you will serve as the primary face and voice of their token community, focused on building meaningful relationships, developing long-term engagement strategies, and representing SHx at events and conferences. You will own the entire community function — from planning activations to facilitating user feedback loops — with the goal of strengthening the SHx ecosystem across Discord, Twitter/X, and Telegram.
This role reports to the CEO and collaborates closely with their Marketing Associate, Content Producer, and Product Marketing teammates.
What You'll Do
- Own and lead SHx’s community strategy, growth, and engagement across key platforms.
- Respond to community inquiries and feedback with empathy and accuracy.
- Represent SHx at industry meetups, events, and conferences.
- Design and host virtual events like AMAs, webinars, and token updates.
- Work closely with marketing and product to surface community insights.
- Create updates and high-signal messaging tailored to SHx token holders and advocates.
- Track engagement, sentiment, and report on community health to leadership.
- Provide regular reports to leadership on community growth, engagement, and sentiment
What We're Looking For
- 7+ years of experience in community management or a similar role, preferably in blockchain, fintech, or tech startups.
- Demonstrated success in building and managing online communities.
- Exceptional written and verbal communication skills.
- Proficiency in social media platforms, community management tools, and analytics software.
- Strong organizational skills and ability to juggle multiple projects.
- Must be proficient in prompting AI tools like ChatGPT and/or Claude
- Familiarity with cryptocurrency, blockchain technology, and SHx is a strong plus. A deep understanding of online communities and the ability to navigate the complexities of community dynamics.
- Passion for building inclusive, engaged, and vibrant communities. A proactive, problem-solving approach with an ability to adapt to fast-changing environments. Must have the ability to remain professional and enthusiastic in the face of potential confrontation.
Other
- Authorized to work in the United States (required)
- No visa sponsorship available at this time
Stronghold is an equal opportunity employer and does not discriminate.