Haut.AI: Account Manager
Headquarters: Estonia URL: https://haut.ai
Haut.AI is a pioneering BeautyTech startup at the forefront of personalized skincare solutions. They combine scientific research with artificial intelligence to deliver innovative solutions that actually work. Backed by leading European VCs and founded by AI scientists, they are positioned at the intersection of two explosive growth markets: AI and beauty tech.
About the Role
Haut.AI is looking for a highly motivated Account Manager to ensure the long-term success of their customers. In this role, you will act as a trusted advisor, guiding clients through onboarding, adoption, and continued engagement with their AI skin analysis technology. You will be responsible for building strong relationships, driving customer satisfaction, and ensuring that their clients maximize the value of Haut.AI’s solutions.
Responsibilities
- Develop and maintain strong relationships with assigned customers, becoming a trusted advisor and point of contact.
- Proactively engage with customers to understand their goals, needs, and challenges, and align their products to meet those requirements.
- Onboard new customers, ensuring a smooth and efficient implementation process.
- Regularly check in with customers to monitor their satisfaction and address any concerns or issues.
- Collaborate cross-functionally with Sales, Marketing, and Product teams to advocate for customer needs and drive product improvements.
- Provide ongoing training and support to their customers to maximize their utilization of their products/services.
Requirements
- 4+ years of experience in Customer Success or Account management roles in a software or SaaS business.
- Good knowledge of eCommerce and popular platforms.
- Strong communication and interpersonal skills, with the ability to build rapport and trust.
- Proven track record of managing a portfolio of accounts and driving customer satisfaction.
- Excellent problem-solving skills and the ability to navigate challenging situations.
- Understanding of SaaS business models and AI technologies.
- Good command of the English language, other languages are a plus.
Nice to Have
- Experience in automating the collection and monitoring of customer health scores
- Proficiency in integrating CRM systems with existing company infrastructure
Why Join Haut.AI?
- Competitive base salary and clear bonus structure
- Fully remote position with flexibility across EU time zones
- Paid PTO
- Be part of a pioneering company revolutionizing the BeautyTech space
- Work in a collaborative, innovative, and supportive team environment
- Make a tangible impact on product development and company growth
- Direct impact on company strategy and market expansion
- Opportunity to grow your skills and expertise at the intersection of science and beauty
To Apply
Please submit your CV for applying. They look forward to hearing from you!
To apply: https://weworkremotely.com/remote-jobs/haut-ai-account-manager