Simplero Support Specialist (Full-Time, Remote)

Source: weworkremotely

Headquarters: Los Angeles, CA URL: http://www.simplero.com

About the Role

Your job is to help customers get unstuck and feel confident using Simplero.

Respond to help requests through support tickets, answer questions, and troubleshoot issues.
Record short screen-share videos to explain things clearly and simply when needed.
Guide customers through setting up parts of their business, such as landing pages, email lists, and automations.
Help customers understand how the pieces work together.
Lead live group and 1:1 support calls to walk our members through setup & questions directly.
Work closely with our product and customer success teams to share feedback, improve our documentation, and help make Simplero better for everyone.
Bring patience, clarity, and a friendly tone, even when someone is frustrated or overwhelmed.