Job Title: Customer Engagement Lead - Remote US

Source: reddit-r-forhire

About the Role

We are seeking an experienced Customer Engagement Lead to develop and execute customer engagement strategies, drive strategic communications, and support enterprise-wide customer experience and transformation initiatives for a global organization.

Requirements

Bachelor’s degree; Master’s preferred in Communications, Business, Strategy, or a related field.
5–7 years of experience in communications, marketing, customer engagement, experience strategy, or enterprise communications.
Proven experience developing customer-centric messaging and improving communication processes.
Strong stakeholder management and cross-functional collaboration skills.
Proven track record leading strategic initiatives with measurable business impact.
Experience building enterprise capabilities and leading cross-functional transformation.
Experience working in B2B environments.
Technical acumen supporting automated and digital engagement.
Experience with service design and design thinking methodologies.
Strong understanding of organizational change and transformation.
Exceptional written and verbal communication skills.
Strong commercial and organizational acumen.
Strategic thinker with a customer-first mindset.
Ability to lead through ambiguity and influence across functions.

Performance Objectives / What You'll Be Doing

Develop and execute a customer engagement strategy aligned with customer journeys, brand positioning, and business goals.
Establish customer touchpoint models and communication calendars across Product, CX, Sales, Marketing, and Supply Chain teams.
Develop strategic, customer-centric messaging for key customer moments, product launches, program rollouts, policy changes, pricing updates, and strategic initiatives.
Translate customer insights and journey data into engagement strategies that support loyalty, retention, and revenue.
Lead engagement measurement and optimization using KPIs such as retention, NPS, revenue influence, open rates, click-through rates, and interaction depth.
Drive cross-functional reviews to evaluate engagement performance and identify opportunities for improvement.
Develop change communication frameworks, stakeholder alignment plans, and internal communications.
Serve as a strategic advisor to leadership on customer communication and engagement.
Train and mentor teams on customer-centric communication, brand voice, positioning, and experience design.
Help build enterprise capabilities such as engagement platforms, personalization engines, and journey orchestration tools.
Define and operationalize governance models for customer engagement across functions and channels.

Employment Details

Location: Remote (US)
Duration: 3-month contract
Employment Type: Contract role on W-2 through Above and Beyond Talent Acquisition, Inc. (A&B Talent)
Pay Rate: $40.00 - $45.00 per hour
Requirement: Must be authorized to work in the US

How to Apply

If interested, please email your resume and availability to apply@aandbtalent.com.