SupportYourApp: (Native Danish) Customer Support Consultant (Remote)
Headquarters: Bergen, Vestland, Norway
Source: We Work Remotely
Who We Are
SupportYourApp is a global Support-as-a-Service leader, collaborating with top-tier tech companies like Mastercard, Calm, and MacPaw since 2010. We operate in 30+ countries, support customers in 60 languages, and help SaaS, software, and hardware brands deliver secure, world-class customer and technical support.
Right now, we’re expanding our talent bench — a pool of skilled Customer Support Consultants who want to grow with us and be the first in line when new projects open. If you’re ready to join a multicultural, multilingual community and grow professionally while working from home, this could be your next step.
What You Will Do
- Deliver outstanding customer support via calls, chats, and emails.
- Build strong and lasting customer relationships.
- Keep up with evolving tools and technology.
- Handle sensitive customer data with care and security.
- Apply the latest and greatest customer happiness practices.
- Maintain a deep understanding of client solutions and meet KPIs.
- Communicate with developers and cross-functional specialists.
What You Need to Succeed
- Native Danish and good English communication skills (B2 level or higher).
- 6+ months of experience in a customer support role.
- CRM systems expertise.
- Strong analytical thinking and research skills.
- Positive, proactive, and responsible attitude.
- Personal computer (at least 8GB of RAM) with a stable internet connection (minimum 50 Mbps download / 40 Mbps upload).
Great to have:
- Experience in technical support.
What You Get in Return
- Flexible working hours.
- Opportunity to work fully remotely.
- Inclusive international environment.
- Compensation in USD.
- Rewards for referring friends.
- Balance between project workload and personal time, plus an internal health policy.
- Responsive leadership interested in your development and long-lasting cooperation.
- Greenhouse conditions for self-development.
- A culture built on trust, with no time-tracking requirements.
How to Apply
If this sounds like you, let’s get to know each other. You can apply here.
Benefits and conditions may vary depending on the terms of your engagement. Some benefits typically apply to employees; independent contractors may not be eligible for all of them. Final terms will be clearly defined in your agreement if selected.
We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.
Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.