Qive: Analista De Operações Sênior (Faturamento)

Headquarters: BR URL: http://qive.com.br

About Qive

At Qive, we simplify the complex to drive the growth of companies in Brazil.

We are the platform that redefines Accounts Payable, integrating and automating the management of payments, documents, and suppliers with security, intelligence, and end-to-end efficiency. We connect more than 210,000 CNPJs and have more than 300 professionals in an operation that serves companies throughout the country.

None of this would be possible without people who dream big, execute with agility, and build the future of Accounts Payable together. Here, you will work with high-performance technology, real-world challenges of scale, and a team that learns quickly and delivers impact. Come with us to redefine Accounts Payable and your career!

Objectives of the Role

Act as a technical reference in the Billing, Collection, and Financial Service operation, ensuring the execution, evolution, and scalability of the area's flows.
Contribute directly to the reduction of default, increased operational efficiency, improved billing predictability, and quality of the experience of internal and external clients.
Lead continuous improvement, automation, standardization, and data analysis initiatives, connecting processes, systems, and partner areas to solve structural problems of the operation.

Responsibilities

Lead the evolution of billing, collection, and financial service flows, ensuring greater efficiency, traceability, quality, and reduction of rework.
Act as a technical reference in the use and organization of information in HubSpot, Vindi, and other systems of the operation, ensuring consistency of records and reliability of data.
Analyze root causes of default, billing failures, operational bottlenecks, and service recurrences, proposing structural improvements to mitigate risks and increase operational efficiency.
Conduct automation, standardization, and continuous improvement projects with impact on scale, productivity, operational quality, revenue predictability, and customer experience.
Act as a focal point on critical issues involving strategic accounts, relevant financial discrepancies, billing delays, collection, blocks, unblocks, or sensitive treatments.
Build, review, and monitor billing, default, service, productivity, rework, and operational efficiency indicators.
Translate operational and financial data into clear diagnoses, directions, and action plans for decision-making and prioritization of the area.
Structure scalable processes combining data, documentation, automation, systems, and good operational practices.
Interact with partner areas such as Product, Tech, Finance, Controller, CX, CS, and Commercial to unlock issues that impact billing, collection, and financial service.
Define and evolve operational standards, execution criteria, playbooks, templates, workflows, and good practices for the team.
Support the strategic prioritization of the area based on financial impact, operational risk, execution effort, and customer experience.
Lead end-to-end projects, from diagnosis, scope definition, execution, testing, monitoring, status communication, and measurement of results.

Requirements

Strong analytical skills applied to operational data and performance indicators.
Experience with structuring, documenting, and improving operational processes.
Advanced mastery of spreadsheets for data analysis, organization, verification, and processing.
Experience with operational indicators, dashboards, productivity analysis, SLA, rework, default, or operational efficiency.
Experience in conducting continuous improvement, automation, standardization, or operational scale-up projects.
Ability to act autonomously in complex problems, connecting root cause, financial impact, operational risk, and action plan.
Good communication with internal stakeholders, with the ability to align partner areas, record agreements, and translate analyses into practical referrals.
Organization, sense of priority, and end-to-end responsibility for deliveries, deadlines, dependencies, and results.
Efficiency mindset, with a focus on reducing rework, increasing predictability, and making processes more scalable.

Bonus Points

Knowledge or experience with HubSpot, Vindi, billing systems, CRM, ERP, backoffice, or similar tools.
Knowledge of SQL, Python, BI, Looker, BigQuery, Power BI, or data visualization and manipulation tools.
Experience in SaaS companies, fintechs, B2B operations, scale environments, or areas with a high volume of service.
Experience with automations, integrations between systems, workflows, APIs, Apps Script, Zapier, Make, or n8n.
Practical experience with continuous improvement methodologies, such as Lean, PDCA, Six Sigma, or similar.
Use of AI applied to data analysis, standardization of communications, documentation, productivity, or operational optimization.

Benefits

Unimed health plan with national coverage, without monthly discounts or co-participation for our Qivers and their children;
Dental plan with national coverage, without deductions from payroll and the possibility of including children, relatives, parents, and in-laws;
Flash Flex benefit with a very competitive value, accepted in restaurants, supermarkets, bakeries, mobility, well-being, health, education, culture, and entertainment, without any discount;
If we grow, our Qivers also come with us! We have a competitive Company Results Participation Program (PPR);
Extended maternity and paternity leave, including for adoption and same-sex couples;
Cost of living allowance to the qiver in the first 03 months after birth or adoption in the amount of R$ 1,000.00 advanced;
Childcare or babysitter allowance for children up to 06 years of age;
Total Pass;
Alelo Multibenefícios Card;
Life insurance.

And More

Remote work, geographic freedom anywhere in the country;
We send all the necessary equipment to set up your home office, but if you prefer we have a headquarters with free parking, snacks and free drinks and a super relaxed environment.;
Environment of constant learning and development, encouraging individual growth, feedback, and teamwork;
We value well-being, so we have free online classes of Yoga, Meditation, and Labor Gymnastics;
Thinking about mental health and development, we also have partners like Ana Health, Vamos Escrever and Cambly.

Diversity and Inclusion

Diversity is learning and inclusion is necessary at Qive.

We are constantly learning to ensure that all people have freedom and respect to speak and listen and feel in their daily lives the positive experiences presented by Qive! This is more than solving a common pain, we want to be better always, we want to change the game whatever it may be. And we count on you to make a difference and this is independent of your belief, gender, sexual orientation, skin color, disability, or social class.

Privacy of Personal Data

In our selection processes, we collect and process the personal data provided in the job application form (which includes both the data entered in each field of the form and those present in the attached resume) and data that may be requested in the next steps. Qive will not have access to any other data that is outside these hypotheses. The purpose of collection is only for identification, communication, and analysis of candidates.

We also inform that we manage all vacancies through the InHire system, not having a link with other platforms where our vacancies are mirrored. Therefore, if you are applying for our vacancies through a means other than our official website or InHire, it is recommended to read the terms and policies of each one.

If you have questions about personal data, please contact us through the means informed in our Privacy Policy.

To Apply

https://weworkremotely.com/remote-jobs/qive-analista-de-operacoes-senior-faturamento

Senior Operations Analyst (Billing) at Qive