Twilio: Billing Operations Analyst 1
Headquarters: Remote - Mexico
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day.
Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
While we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites, or customer meetings.
See yourself at Twilio
Join the team as Twilio’s next Billing Operations Analyst. Twilio is looking for a talented and results-driven person who is passionate about work, savvy about billing and pricing from a business perspective, and who lives the Twilio Magic.
Key attributes:
- Outstanding communication skills, both written and verbal.
- Ability to advocate for a position while maintaining a collaborative, open-minded approach.
- A champion of streamlining processes who sees projects through to completion.
- Thrives in a fast-paced environment with zealous attention to detail, good judgment, and a dedication to excellent customer service.
Responsibilities
In this role, you will:
- Maintain the Revenue Team's external customer email, responding to queries in a timely manner.
- Onboard customers to Twilio’s internal billing system and Financial ERP system.
- Gather and format large raw data sets to assist with customer billing reporting and queries.
- Participate in month-end close, including managing/tracking recurring billing, managing approvals, tracking/applying customer credits, and analyzing revenue-related balance sheet accounts.
- Assist in the development and implementation of financial controls and processes surrounding revenue and invoicing.
- Participate in external and internal audits as requested.
- Resolve customer billing queries and independently investigate issues by searching internal resources, previous cases, and Slack channels.
- Provide detailed analysis of customer issues to the Sales team.
- Manipulate and analyze large datasets in Excel.
- Communicate complicated issues to the Sales team via Slack, SFDC, or calls.
- Work under pressure in a high-paced environment to comply with team SLAs.
- Collaborate with other teams to solve root problems.
- Help out on other teams within the Billing Ops group as requested.
Qualifications
Twilio values diverse experiences from all kinds of industries. If your career is just starting or hasn't followed a traditional path, we encourage you to apply.
Required:
- Strong experience in the area of Billings / Revenue / Order to Cash.
- Demonstrated problem-solving, strong interpersonal, and communication skills.
- Solid experience working with large volume transactions with strong attention to detail.
- Advanced Excel user: able to handle very large raw data sets using pivots and functions such as VLOOKUPS.
- 1-3 years of experience in an Operations role.
- Periodic weekend work is essential for this role.
- Third-level qualification in Accountancy, Finance, or a Business-related discipline (or equivalent experience).
- Proficient in Spanish and English.
Advantageous (but not essential):
- Experience working with Oracle, Zuora, and Salesforce.
Location & Travel
- Location: This role is remote and based in Mexico City, Mexico.
- Travel: We prioritize connection and opportunities to build relationships. You may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
About Twilio
Twilio thinks big. We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. We seek out colleagues who embody our values—Twilio Magic. Additionally, we empower employees to build positive change in their communities.
Recruitment Fraud Alert
We care about your safety. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process.
Equal Opportunity Employer
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views, or other applicable legally protected characteristics.
To apply: Click here to apply via We Work Remotely