Platform.sh: IT Systems Engineer
Headquarters: Remote • Canada, France, Spain, Germany, UK
About Upsun (formerly Platform.sh)
Upsun is the cloud application platform humans and robots love. It is built for today’s hybrid teams, where AI agents write and test code and humans focus on solving the problems that really matter. Developers, DevOps engineers, and platform teams use Upsun to build, ship, and scale confidently without wrestling with backend infrastructure.
You get:
- Predictable performance, even at scale
- Secure, compliant environments by default
- Real-time observability and profiling built in
- Cloning, configuration, and provisioning in seconds
- AI-ready features that plug directly into your stack
The name says it all. "Up" means uptime, reliability, and acceleration. "Sun" reflects our follow-the-sun-support, a 24x7, globally distributed support team. Our core belief is that software should power brighter solutions and greater innovation.
Upsunners are a remote, global workforce, and we thrive in a multicultural team. We are committed to open source and an open, welcoming environment.
Our values:
- We make a positive impact.
- We aim for the stars.
- We care for each other.
Impact of an IT Systems Engineer
As an IT Systems Engineer, you take the identity plane from working to well-run: automated, governed, and consistent, so access is correct by default, and our auditors find evidence rather than surprises. Reporting to the IT Director, you play a pivotal role in a growing internal IT department, driving the internal systems layer around identity—from our SaaS estate to Google Workspace.
You are the person who makes identity quietly reliable: predictable, documented, and automated, while remaining flexible enough to support the wider IT function as our scaling remote organization evolves.
What to expect
- Identity and access management: Own Okta as the backbone of how people get access, managing the app catalog (SSO integrations for new SaaS tools), policy management (MFA, device trust), and directory hygiene (Universal Directory, group management, breakglass access).
- Lifecycle and access automation: Automate provisioning and deprovisioning so access is granted and revoked automatically. Build and maintain workflows with tools like Okta Workflows and n8n, manage access configuration as code, and keep SCIM provisioning in sync with our HR system.
- Process and governance: Structure and harmonize clear procedures around the identity plane, so access requests, approvals, and reviews follow one consistent, documented path.
- Internal IT systems and SaaS administration: Own our internal systems end to end. Integrate, secure, and validate our SaaS stack, administer Google Workspace, and own the application validation process.
- Compliance engineering: Implement and evidence access controls for ISO 27001 and SOC 2 Type 2 with our Security team.
- Endpoint and device management (shared): Partner on administrating Jumpcloud our MDM across macOS, Windows, and Linux.
- Where the team needs you: As a small, growing IT team, scope will flex over time. You are happy to pick up adjacent systems work and support across the wider IT function.
What you bring
- Identity expertise: Deep, hands-on experience with Okta or a comparable identity provider, including SSO, SCIM, lifecycle automation, and API-driven provisioning.
- IT Experience: Typically 5 or more years in IT systems, identity, or access engineering, including time in a developer-heavy or engineering-led environment.
- Automation skills: You build automation with tools like Okta Workflows, n8n, or similar; you are comfortable with APIs and webhooks, and you script in Python or a comparable language.
- Process optimization: You bring order to environments that grew quickly. You write clear procedures and standardize how things are done.
- SaaS-first operations: You have run and integrated a SaaS-based environment.
- Compliance fluency: You have worked inside ISO 27001 or SOC 2, ideally Type 2.
- Remote collaboration: You work well without close supervision in a fully remote team and communicate clearly.
- Google Workspace administration: Hands-on Google Workspace administration is core to this role.
- Working style: You are comfortable wearing several hats in a small IT team.
Bonus points
- Comfort managing configuration through Git-based workflows, or infrastructure as code with Terraform.
- Professional proficiency in French.
Where we hire
We are currently focused on hiring for this role in Canada, France, Germany, Spain, and the United Kingdom. Although we’re unable to provide visa sponsorship at this time, we welcome applications from all qualified candidates who are legally authorized to work in these countries.
How we hire
You can expect 4 interviews on Google Meet:
- 45 Minutes with Talent Acquisition
- 60 Minutes with Hiring Manager (Director, IT)
- 60 Minutes with Team (Senior Director, Site Reliability Engineering & Senior IT Manager)
- 45 Minutes with Executive (Senior Director, FP&A & IT)
All roles require background checks.
What we offer
- A product you can believe in: Join us in transforming how businesses build and manage web applications, driven by making a positive impact as a proud B Corp.
- An Award-Winning Workplace: Recognized by Forbes’ Top 30 Companies for Remote Jobs and France’s Best Workplaces for Women.
- A culture that values your voice: Join a flexible, open, and inclusive work environment.
- A global team: Collaborate with colleagues from diverse backgrounds across the world.
- Benefits and perks:
- Flexible PTO
- Comprehensive healthcare coverage (UK, Canada, France, Spain)
- Company stock options
- Professional development budget
- Office equipment budget
- Wellness budget
- Annual team gatherings
- Internet reimbursement
- Inclusive parental leave
- Remote work travel program
You belong here
At Upsun, we celebrate diversity in all its forms and are committed to fostering an inclusive, equitable, and supportive workplace. If you need accommodations at any stage of our hiring process, please let us know.
To apply: Click here to apply via We Work Remotely