Webflow: IT Support Specialist
Headquarters: Argentina Remote
Webflow is the agentic web marketing platform for modern marketing teams, helping organizations build, manage, and optimize high-performing web experiences that drive predictable growth and strengthen brand trust. Building at Webflow will need grit, because we move fast, without ever sacrificing craft or quality.
Webflow is looking for an IT Support Specialist to be the hands-on technical presence in our Buenos Aires office. You'll be the first line of support for employees, resolving tickets through our help desk using state of the art, AI powered support tooling, while also owning the technology that makes our office run and our biggest moments land. You'll partner closely with our Workplace Experience team for on-site builds or modifications. This is a role for someone who's energized by variety and has a desire to help create valuable experiences for Webflow employees.
About the Role
- Location: Buenos Aires, Argentina (Hybrid 1–3 days per week in office)
- Employment Type: Full-time, Permanent (not a contractor position)
- Reporting to: Senior Director, Information Technology
- Application Deadline: Applications accepted on an ongoing basis until position is closed and filled
Responsibilities
As an IT Support Specialist, you’ll:
- Resolve employee tickets through our help desk, leveraging AI-powered support tooling to triage, troubleshoot, and close issues efficiently.
- Make our AI-powered tooling even better by documenting common issues, fixes, and processes to build out our internal knowledge base.
- Own audio-visual setup at the office.
- Diagnose and resolve hardware and software issues across macOS devices, peripherals, and office technology.
- Partner with the Workplace Experience team on ordering and provisioning equipment and supporting our office space.
- Serve as a backup resource for IT onboarding support during new hire cohorts, as needed.
- Provide local support for our Argentina-based workforce.
- Maintain hardware and software inventory, where necessary.
- Escalate complex issues to the right internal teams and follow through to resolution.
Requirements
- 2–4 years of hands-on experience with help desk ticketing systems.
- Skilled in using AI-powered tools to work efficiently.
- Familiar with supporting audiovisual setups for meetings, presentations, and larger events.
- Comfortable troubleshooting macOS environments.
- Proficient in new hire onboarding, including account setup, hardware provisioning, and day-one enablement.
- Ability to perform physical, in-office work such as setting up desks, provisioning equipment, helping stand up new office spaces, and lifting up to 20lbs.
- Available to work full-time from our Buenos Aires office, with potential travel to other office locations and occasional work from home.
You’ll thrive if you:
- Bring genuine warmth to every interaction with a desire to help.
- Communicate clearly and patiently with employees.
- Enjoy variety and can shift gears between tickets, AV, and hands-on office work without missing a beat.
- Are flexible, knowing that some weeks look like steady ticket work and others mean adjusting your schedule around an event.
- Take pride in the small details that make an office feel like it just works.
- Stay curious and open to growth—demonstrating a proactive embrace of AI, and actively building and applying fluency in emerging technologies.
Our Core Behaviors
- Build lasting customer trust: We build trust by taking action that puts customer trust first.
- Win together: We play to win, and we win as one team. Success at Webflow isn't a solo act.
- Reinvent ourselves: We don't just improve what exists, we imagine what's possible.
- Own it all the way: We move fast because the moment demands it, and we hold ourselves accountable to deliver outcomes.
Benefits
- Ownership: Every permanent Webflower receives equity (RSUs) in our growing, privately held company.
- Health coverage: Comprehensive medical, dental, and vision plans for full-time employees and their dependents, with Webflow covering most premiums.
- Family support: 12 weeks of paid parental leave for all parents and 6+ weeks of additional paid leave for birthing parents. Includes support for family planning, menopause, and midlife transitions.
- Time off: Flexible vacation, paid holidays, and a sabbatical program.
- Wellness: Access to mental health resources, therapy, and coaching.
- Retirement: A 401(k) with 100% employer match (up to $6,000/year) in the U.S., and support for retirement savings globally.
- Monthly stipends: Localized support for work and wellness expenses.
- Bonus: All full-time, permanent, non-commission employees are eligible for our annual WIN bonus program.
Remote, Together
At Webflow, equality is a core tenet of our culture. We are an Equal Opportunity (EEO)/Veterans/Disabled Employer and are committed to building an inclusive global team.
Stay Connected
Follow our story on the Webflow Blog, LinkedIn, X (Twitter), and Glassdoor.
Important Notes
- Accommodations: We ensure individuals with disabilities are provided reasonable accommodation. Instructions for requests will be provided upon interview scheduling.
- Right to Work: You must have a valid right to work authorization for the country of employment.
- Background Check: Offers may be contingent upon successful completion of a background check.
- Privacy: For information on how we process your data, review Webflow’s Applicant Privacy Notice.
To apply: Click here to apply via We Work Remotely