Netsolid-invest: Customer Support Representative (English) | BetCare
Source: weworkremotely
Headquarters: Lviv, UA
About the Role
Hi, we’re BetCare, a partner project of NetSolid Investments!
Our company specializes in multilingual customer care, with a strong focus on sales, conversion, and customer reactivation strategies. Our clients are primarily from Europe, Canada, and Australia, operating in licensed markets globally.
Our team members excel in Positive Language, Care, and Sales. Our approach is to provide an excellent service experience to open up the customer to a sale.
We are looking for a Customer Service Agent with at least an Upper-Intermediate level of English to join our international team.
In this role, your main aim will be to make customers happy by providing live chat support, addressing their inquiries promptly and effectively, troubleshooting issues, and ensuring a positive customer experience.
We value: respect, transparency, commitment, responsibility, attention to detail, and fun. We despise: dishonesty in any form, exaggerated snobbism, and unprofessional work ethics.
Main Responsibilities
- To acquire some technical and end-user understanding of our products so you can respond to customers quickly and accurately (training will be provided).
- To report on common issues and flag anything urgent.
- To approach customers proactively about select promotions.
- To support with some translations as our "go-to" native speaker.
Requirements
- Be fluent in written and spoken English (this is the official office language).
- Be interested in learning about iGaming and increasing your tech knowledge.
- Be happy to work different shifts: our Customer Services Department is open 24/7 (be ready to have 3 night shifts from 5, or only night shifts, as you prefer).
- Be a personable and reliable team player with a customer service mindset, ability to multitask and think on your feet whilst calmly handling customer queries with a smile.
What We Offer
- Fully remote work. In case you are Lviv based - ability to attend the office (which is absolutely pet friendly).
- Extensive training program, which will help you to learn a new field and best practices. (It is fully paid after successful completion).
- Diverse paid times off.
- Presents and bonuses from the company.