Gallo Bros Power Washing: Customer Service Representative

Headquarters: Gallo Bros Power Washing URL: http://gallobrospw.com

What You'll Do

Answer every inbound call, voicemail, and text quickly, warmly, and professionally
Respond to customer emails and web inquiries
Book estimates and follow up with leads until they convert or close
Handle complaints, reschedules, and questions with patience and judgment
Make outbound calls for follow-ups, reminders, reviews, and reactivations

Scheduling & Dispatch Support

Build and adjust the daily job schedule alongside ownership
Confirm appointments with customers the day before
Communicate route changes, ETAs, and access notes to crews via Slack and phone
Reschedule weather-impacted jobs and notify affected customers

Crew Communication & Truck Monitoring

Be the central point of contact between office and field crews during the workday
Track truck locations and job status throughout the day
Flag delays, no-shows, or issues to ownership in real time
Help crews troubleshoot small problems (directions, gate codes, customer questions)

Systems & Process Building

Document SOPs for repeatable tasks (call scripts, scheduling rules, follow-up sequences)
Suggest process improvements as we want someone who sees broken things and fixes them
Software you'll use: Jobber, ResponsiBid, GoHighLevel, Slack, Google Workspace.

Who You Are

3+ years of customer service experience, ideally for a US-based company
Excellent spoken and written English — clear, professional, neutral accent
Strong with technology — learns new software quickly
Reliable high-speed internet, quiet home office, quality headset, backup power/internet preferred
Calm under pressure — does not get rattled when customers are upset or three things break at once
Highly organized — nothing falls through the cracks
Self-starter — can run a workday without supervision

Bonus

Experience in home services, contracting, cleaning, landscaping, or trades
Bilingual English / Spanish
Dispatch or scheduling experience
Experience with Jobber, GoHighLevel, or ResponsiBid
Background in SOP writing or operations

What Success Looks Like (first 30 days)

Handling 100% of inbound calls live or returned within 15 minutes
Building and confirming the daily schedule independently
Communicating fluidly with crews throughout the workday
At least 3 written SOPs for tasks you've taken over
Fully ramped — running the admin seat without daily supervision

Why Work With Us

Real family business, not a corporate call center
Your work directly impacts the company — good ideas get implemented the same week
Long-term growth path — this role grows into an Administrative Manager seat overseeing multiple admins as we scale
Paid biweekly, on time, in USD
We invest in our team and the tools to do the job right

Application Note

If you'd like to stand out, include a link to a short Loom or YouTube video (2–3 minutes, in English) in your cover letter introducing yourself and walking through your customer-service background.

To Apply

https://weworkremotely.com/remote-jobs/gallo-bros-power-washing-customer-service-representative

Customer Service Representative at Gallo Bros Power Washing