Attractions Instructor

Job Title: Attractions Instructor

Source: remoteok

About the Role

The Attraction Instructor is a versatile professional and a pivotal position in ensuring guest satisfaction through the delivery of top-tier hospitality and safety standards within tours, attractions, and excursions. This multifaceted role encompasses group instruction, safety enforcement, and specialized land, water, and height rescues. The Attraction Instructor role thrives on guest interaction, fostering a positive work atmosphere, prioritizing customer service, and delivering safety across all activities.

The Attraction Instructor specializes in leading, instructing, guiding, and overseeing tour participants, ensuring safety, enhancing the guest experience, and executing flawless operations in attractions, tours, and activities as directed by the Attractions & Recreation Lead. The core focus remains on guest safety, immediate response to emergencies, and proficient execution of advanced life-saving procedures in various environments.

Emotional resilience is paramount, as the Attraction Instructor must maintain composure and rationality during high-stress situations, effectively managing their reactions and making sound decisions even in challenging circumstances. The role may also entail support for other aquatic activities and participation in the lifeguard program.

Essential Duties and Responsibilities

• Ensures safety and guest satisfaction by teaching and instructing activity techniques, safety, and the correct use of equipment (e.g., boundaries, routes, weather concerns, communication procedures, and emergency protocols).
• Delivers experiences so guests feel confident and capable in new activities, enabling them to overcome challenges through clear and concise briefings.
• Provides expert advice to guests on equipment use and fit, ensuring they are using the correct type and size.
• Leads, instructs, guides, and supervises attractions, activities, and experiences in a safe and responsible way.
• Communicates positively and enthusiastically with guests while identifying points of interest within the environment.
• Manages and controls large, diverse groups of varying abilities, backgrounds, and ages. Demonstrates and leads a safety-first culture.
• Interprets body language cues, responds effectively, and manages a variety of interpersonal situations.
• Applies sound logic and reasoning to assess situations and adapts within established protocols to manage various scenarios.
• Uses clear and professional communication via provided radio channels.
• Exemplifies strong time management skills, conducts tours in a timely manner, and effectively prioritizes tasks.
• Demonstrates effective teamwork while maintaining a high degree of autonomy. Sets up and closes working areas as per schedule.
• Turns challenges into opportunities by actively listening to and resolving guest complaints.
• Acknowledges distress signals, maintains a calm demeanor, and responds actively to any emergency (on land, in water, or at height).
• Inspects areas and reports structural or operational issues to management according to company and manufacturer standards.
• Communicates clearly and concisely to guests, team members, and management in both verbal and written formats.
• Maintains communication equipment and ensures it is in good working order.
• Trains new team members on tour, attraction, and instructing procedures.
• Demonstrates exemplary skills in PWC handling and rescue techniques.
• Cleans and conducts safety checks on all equipment (e.g., kayaks, paddleboards, paddleboats, PWCs, boats, rescue equipment, EZ dock, Zipline equipment).
• Conducts general maintenance of all equipment; removes, replaces, and reports malfunctioning parts. Writes reports and completes maintenance logs daily, weekly, and monthly.
• Maintains knowledge of all destination attractions and activities to manage customer inquiries.
• Participates in the building or repairing of floating docks, buoy lines, and other equipment as directed.
• Maintains cleanliness and integrity of the assigned position and adheres to company confidentiality agreements.
• Maintains company-designated lifeguard certification, above-average fitness level, swimming, rescue, CPR/First Aid skills, and rope rescue qualifications.
• Delivers tasks and training under audit-ready conditions; participates in third-party inspections.
• Participates in training and meetings; notifies the manager regarding work schedules and time records.
• Acknowledges and greets guests, visitors, and team members in public spaces with a warm, friendly greeting.
• Ensures personal appearance, hygiene, and uniform standards are met according to company policy.

Qualifications

• Education: High School Diploma or equivalent vocational training required. Ability to perform basic math functions.
• Experience: Two (2) years of experience in a similar role (guiding/teaching).
• Certifications:
  • Qualifications in rescue, lifeguarding, and first aid are advantages; expertise in rope rescues is considered an asset.
  • Ability to pass a company-required swim test and gain company-designated lifeguard and first aid certifications.
  • Ability to obtain National Fire Protection Association (NFPA) Rope Rescue certification.
• Skills:
  • Proven group supervision experience and ability to manage guided groups. Climbing experience is desirable.
  • Ability to work positively and cooperatively in a diverse international environment.
  • Knowledge of customer service, needs assessment, problem resolution, and quality service standards.
  • Demonstrated aptitude for the management of headcount on tours.
  • Effective verbal communication skills.
  • Previous experience in sales or the ability to sell, upsell, and cross-sell products is an advantage.
  • Experience in driving boats or the ability to learn and develop the skill is required for rescues.
  • Ability to work under pressure without losing concentration or attention to detail.
  • Ability to operate and perform maintenance on water equipment (e.g., scuba equipment, boats, PWCs, kayaks) is an advantage.

Note: This job description does not state or imply that these are the only duties performed by the team member. All team members may be required to perform other job-related duties as assigned.