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Manchester Housing and Redevelopment Authority: Technical Support Specialist
Headquarters: 198 Hanover Street Manchester, NH 03104 URL: https://manchesterhousing.org/about/
About the Role
We are looking for a new Technical Support Specialist to become a part of our help desk support team. In this position, you answer complex questions about our hardware, so you should have several years of experience in a related field or a degree in information technology or computer science. You will deal with customers on a daily basis, and may occasionally deal with frustrated individuals, so you must be able to remain calm as you help them solve the problem. You should be comfortable using a ticket system and Microsoft Active Directory and Outlook to deal with clients.
Responsibilities
- Help customers troubleshoot issues with their hardware
- Transfer customers to another department or specialist when necessary
- Order replacement products or components
- Track customers helped in our support database
Requirements and Qualifications
- Bachelor's degree in IT or computer science preferred
- Communication skills
- High computer proficiency
- Desktop support experience