PagerDuty: Senior Director, Solutions Consulting
Headquarters: Remote (USA)
About PagerDuty
PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more.
Why We Need You
Solution Consulting (Presales) is a critical part of the sales engine at PagerDuty—driving revenue and successful customers. As we continue to scale, the North America Solution Consulting leader will help raise the bar on our execution as a sales team, adapting to new product go-to-market motions, providing technical expertise to impact net revenue retention and expansion, and bringing creative ideas to improve our effectiveness and efficiency.
How You Contribute to Our Vision
- Define Strategy: Define the vision for our North America Solution Consulting & Value Engineering organization—spanning solutions architects, demo engineers, and value engineers across Strategic, Enterprise, Commercial, and Architecture segments.
- Cross-Functional Partnership: Represent the Customer Engineering team, partnering with key executives across Sales, Product, and Customer Revenue leadership to drive product direction, customer success, net revenue retention, and sales results.
- Operational Excellence: Build scalable systems and playbooks, establishing a Global Center of Excellence that codifies demo engineering standards, POC/POV methodology, and repeatable customer engagement frameworks.
- Talent Development: Hire outstanding people and inspire your team through coaching and mentorship to support their career development.
- Business Management: Manage deals in flight, prioritize resources, and serve as an executive technical sponsor in competitive evaluations for high-value enterprise deals.
- Customer Journey: Own the full customer journey, partnering with Customer Revenue leadership to protect and grow net revenue retention and drive executive-level QBRs.
- Innovation: Lead the team in developing AI-powered tools and automation that scale repeatable technical sales motions and improve productivity.
Basic Qualifications
- Experience: 10+ years of progressive growth in technical sales roles with at least 3 years in a senior-level people management role.
- Strategic Leadership: Proven track record of successfully partnering with sales leadership to drive revenue generation.
- Technical Proficiency: Experience with SaaS and Cloud technologies (AWS, Azure, or GCP), modern DevOps/SRE workflows, APIs, system integrations, and observability or incident management tooling.
- Problem Solver: Exceptional analytical skills and the ability to solve complex problems in a fast-moving, ambiguous environment.
- Communication: Excellent written and oral communication skills with the ability to represent the organization at the senior executive level.
- Metrics Driven: Track record of managing key SC leadership metrics, including SC-influenced win rate, POV-to-close conversion rate, and NRR.
Preferred Experience
- Industry Experience: Experience selling into or supporting ITSM, Observability, or Incident Management technology categories.
- Sales Methodology: Familiarity with MEDDPICC or similar value-selling and qualification frameworks.
- Global Team Leadership: Experience building and leading globally distributed technical sales teams.
- Executive Presence: Comfortable presenting to and influencing C-level stakeholders.
Compensation
The base salary range for this position is 215,250 - 296,200 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. Pay is determined based on factors including market location, job-related knowledge, skills, and experience.
Additional Information
- Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement.
- Location Restrictions: PagerDuty operates a hybrid model. We cannot employ candidates residing in specific regions (see full list in original posting).
- Equal Opportunity: PagerDuty is an equal opportunity employer.
- Accommodations: If you require accommodation, please email accommodation@pagerduty.com.
What We Offer
- Competitive salary and company equity
- Comprehensive benefits package
- Flexible work arrangements
- ESPP (Employee Stock Purchase Program)
- Retirement or pension plan
- Generous paid vacation, holidays, and sick leave
- Dutonian Wellness Days & HibernationDuty
- Paid parental leave
- Paid volunteer time off (20 hours per year)
- Company-wide hack weeks and mental wellness programs
To apply: Click here to apply via We Work Remotely