AI-enhanced for better readability
Associate Solutions Engineer (Full-Time) - Remote
Company: micro1
Source: reddit-r-forhire
Job Type: Full-time
Location: Remote
Salary: $25-$35 per hour
About the Role
micro1 is hiring an Associate Solutions Engineer to support enterprise clients in a fast-growing AI environment. You'll work directly with enterprise customers to troubleshoot technical issues, identify patterns-in-usage, and deliver proactive, product-minded solutions. This role goes beyond basic support; it's about improving workflows and enhancing the overall customer experience.
Key Responsibilities
- Troubleshoot and resolve technical issues for enterprise clients
- Monitor account activity to identify trends and proactive opportunities
- Escalate complex issues with clear documentation
- Maintain knowledge base and technical documentation
- Collaborate with product and engineering teams
- Recommend process and product improvements
What We're Looking For
- Strong troubleshooting and creative problem-solving skills
- Excellent written and verbal communication
- Experience in client-facing technical support roles
- Ability to work independently in a remote environment
- Organized and detail-oriented
Preferred Qualifications
- Background in SaaS, APIs, cloud solutions, or solutions engineering.
Ideal for technical professionals who enjoy enterprise support, problem-solving, and improving customer experience in AI-driven environments.
Disclosure: I’m sharing this as an independent member of the micro1 referral program