Customer Success Engineer
Source: remoteok
Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.
Our vision: A world where everyone is free to focus on their most purposeful work, together.
About the Role
Wrike is looking for a dynamic Customer Success Engineer to help customers maximize the value they gain from our platform. In this role, you will serve as a trusted technical advisor, working closely with customers, platform users, and internal teams to align Wrike's capabilities with business goals. You will play a critical role in driving product adoption, enabling customer success, and ensuring customers receive consistent value from their investment in Wrike. This is a highly collaborative, customer-facing role that combines technical expertise, strategic thinking, and relationship management.
Your Impact
- Serve as a technical expert on Wrike's platform, helping our largest customers understand how product capabilities can solve business challenges and deliver measurable value
- Provide advanced product guidance, including workflow configuration, automation, and integrations across platforms
- Support customers in adopting Wrike more effectively through training sessions, workshops, and best practice recommendations
- Identify workflow gaps and improvement opportunities, then translate them into actionable strategic plans for customers
- Partner with customers to ensure they are leveraging Wrike to its fullest potential across teams and use cases
- Act as a trusted advisor to key stakeholders, including senior leadership and C-suite executives
- Manage complex customer engagements and deliver high-touch technical and strategic support
- Collaborate with Account Managers, Solutions Consultants and Customer Success Managers to drive long-term customer outcomes, retention, and growth
- Lead customer escalations and help ensure timely, effective issue resolution in partnership with internal teams
Your Qualifications
- 4–6 years of experience in Customer Success, Account Management, Solutions Consulting, or a similar customer-facing role, ideally in a SaaS environment
- Proven technical expertise, including experience building integrations between platforms
- Strong customer-first mindset with the ability to understand customer goals and translate them into valuable solutions
- Excellent communication and facilitation skills, with the ability to lead customer-facing meetings and clearly present technical concepts
- Hands-on experience in technical problem-solving, ideally