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Joby: Customer Support & Product Demo Specialist
Headquarters: Miami, FL, USA
URL: https://joby.io/
About Joby
Joby (joby.io) is an all-in-one CRM for home-service businesses—HVAC, plumbing, electrical, roofing, cleaning, landscaping, and 70+ other industries. Service teams use Joby to manage leads, schedule jobs, send estimates and invoices, take payments, and talk to their customers—all in one place.
The Role
We are looking for an experienced Customer Support & Product Demo Specialist to be the face of Joby for new and existing customers. This is a full-time, fully remote role, open worldwide.
What You Will Do
- Run live product demos of Joby over Zoom for prospective customers and show them how it fits their business.
- Handle day-to-day customer support in Intercom (live chat and tickets), from quick how-to questions to troubleshooting.
- Host onboarding and support calls over Zoom to get new customers set up for success.
- Turn common questions into help-center articles and saved replies.
- Pass customer feedback to the team so the product keeps getting better.
What We Are Looking For
- 2+ years in customer support or customer success at a SaaS company.
- Hands-on experience with Intercom (or a similar tool such as Zendesk) and with running screen-share demos on Zoom.
- Excellent spoken and written English, confident presenting to business owners.
- Self-managed, reliable, and empathetic—you will often be the first person our customers talk to.
- Bonus: Experience with CRMs or with home-service / field-service businesses.
What We Offer
- Position Type: Full-time remote (open worldwide).
- Compensation: $25,000 - $48,999 per year, depending on experience and location.
- Product training and a clear playbook for demos and support.
- A small, fast-moving team where your feedback directly shapes the product.
How to Apply
Email Danny@Joby.io with your CV, a short note about the SaaS products you have supported, and—bonus points—a short screen recording of you demoing any product you know well.
To apply via We Work Remotely: Click here