LOTARO: Customer Service (m/w/d)
Source: weworkremotely
Headquarters: Germany Munich
We are looking for an experienced and reliable Customer Service representative to professionally support our members, trainers, and internal teams. The role is part-time or freelance, but requires daily availability as we need to ensure continuous service.
You are a good fit for us if you work in a structured manner, enjoy taking responsibility, and thrive in a role where careful communication and clean work are crucial.
Responsibilities
- Independently process the e-mail inbox (member inquiries, trainer concerns, internal coordination)
- Prepare and input training feedback
- Communicate with trainers regarding courses, questions, and information
- Proactively send member emails (e.g., reminders, information, follow-ups)
- Make many small decisions in day-to-day business – confidently, pragmatically, and cleanly documented
- Gradually take over 100% ownership of all incoming inquiries within the area of responsibility
Qualifications
Must-haves:
- Fluent German
- Fluent English
- Very good written communication / mailing skills
- Proficient in Google Sheets and solid software understanding
- 2–5+ years of relevant experience in Customer Service or a comparable support/enablement role
Skills for success in this role:
- Empathetic, solution-oriented communication
- Conscientious, structured work
- Reliability and sense of responsibility
- Ability to make many small decisions efficiently and independently
Benefits
- Flexible part-time structure with daily availability – you work remotely, predictably, and without constant interruptions
- Clearly defined area of responsibility with real impact: you are the first point of contact for members and trainers
- No empty phrases, but a direct, pragmatic team with honest feedback and efficient collaboration
- Structured processes & good tools so you can focus on your tasks
- Long-term collaboration possible, whether on a freelance basis or part-time – we rely on reliability and ownership
- An environment that values responsibility, quality, and independent work – no micromanagement, no chaos
For Lotaro, personality is more than just a classic resume!
We are looking for people who really fit in with us and want to go their own way together with us. We are interested in your very personal motivation: What excited you when reading our job posting? Why do you think Lotaro should be your next chapter?
Convince us in your own individual way and show us why you and Lotaro belong together. Whether as a video, presentation, original cover letter, or another creative format – anything is allowed!
Please refrain from standard phrases and do not send us a standard application. We are curious to see how you want to surprise us!
To apply: https://weworkremotely.com/remote-jobs/lotaro-customer-service-m-w-d