Bask Health: Customer Success Account Manager

Headquarters: United States URL: http://bask.health

About Bask Health

Bask is a telehealth platform focused on empowering entrepreneurs and businesses to launch a DTC telemedicine company. They aim to simplify the complexities of the industry through an easy-to-use platform. They are a rapidly growing startup with a focus on:

Speed Wins.
Intuition, Then Data.
Miles, Not Inches.
Customer-Obsession.
Ownership & Accountability, together.

About the Role

Bask Health is looking for a self-starter passionate about enhancing the customer experience. You should excel at creative problem-solving and be comfortable taking on new projects. You should be a people-person with strong communication skills and comfortable working in a small, collaborative team.

Responsibilities

In this job, you will:

Build strong relationships with Bask's customers and own the full customer lifecycle, including onboarding, value realization, engagement strategies, expansion, and renewals
Partner with customer stakeholders to develop custom engagement initiatives that drive user adoption and support the unique needs of their patients
Manage all current customer data
Analyze customer engagement metrics and use them to communicate value, trends, and opportunities with key stakeholders
Deliver program demos, provide insightful technical answers, and recommend creative ways to get the most out of the Bask platform
Find comfort in working in a fast-paced startup environment
Believe no task is too small and no task is too tall
Work Weekends

Requirements

5+ years of experience in Customer Success, Client Services, or Customer Success at a SaaS organization
Experience in e-commerce
Experience with large- to enterprise-sized customer book of business
Creative problem solver with a determination to succeed
Independent and motivated, with the wisdom to seek help where needed
An entrepreneur
Highly articulate, ability to communicate effectively both when speaking and writing
Highly organized, with the ability to juggle multiple projects in a fast-paced environment
Comfortable collaborating with different teams (product, sales, marketing, etc.)

To Apply

https://weworkremotely.com/remote-jobs/bask-health-customer-success-account-manager

Customer Success Account Manager at Bask Health