Insurance Follow Up Specialist - Outpatient Infusion Therapy
Remote (U.S.) | Full-Time | Monday–Friday | Standard Business Hours Hybrid Optional if Local – Office Located in Brentwood, TN
About the Role
At IVX Health, we're reimagining what exceptional care looks like—and that vision extends far beyond the clinical setting. Our Insurance Follow Up Specialists are a vital part of the patient care journey, ensuring that every claim is handled with precision, empathy, and a clear understanding of how billing impacts both access to care and peace of mind.
This Full Time role is part of our Billing Operations team and offers the flexibility to work fully remote or hybrid—with the option to work in-office if you're local and prefer it. We prioritize work-life balance and a culture of support, recognizing that behind every claim is a patient counting on us to make care happen.
Note: This is a remote position open to candidates across the U.S. Local candidates may also opt to work from our Brentwood, TN office.
What You'll Do
- Investigate and resolve insurance claim denials with speed and accuracy—typically 50 to 100 denials daily.
- Partner with payers to resolve issues and secure timely reimbursement.
- Interpret LCD/NCD requirements and manage CPT/HCPCS-related denials.
- Coordinate with front desk and authorization teams to reduce delays and optimize collections.
- Provide top-tier phone support to patients, insurance companies, and internal teams.
- Maintain a deep understanding of insurance guidelines and payer policies.
- Document all activities and communications accurately within the billing system.
- Meet or exceed monthly performance goals.
- Contribute to a positive and collaborative team environment.
- Stay up-to-date on industry changes and best practices.