Back to all jobs

Junior Customer Support Specialist

WeWorkRemotely
Apply NowSign in to track
AI-enhanced for better readability

Priceloop: Junior Customer Support Specialist (German speaking)

Headquarters: Berlin

Priceloop is on a mission to empower business managers in making data-driven decisions. Pricing is one of the most critical business challenges for our customers. They are seeking ambitious professionals to join them. Learn more about working at Priceloop.

About the Role

As the first hire in the Customer Support function, you'll play a crucial role in ensuring customers have the best possible experience using the platform.

Responsibilities

  • Onboarding: You’ll have full ownership of the onboarding process by leading customers through the operational tasks efficiently.
  • Account Management: You'll be the primary contact for customers via various channels (email, phone, or Zoom) to help them navigate the platform, especially with functionalities that are not self-service yet.
  • Cross-team Collaboration: You’ll work closely with the Product and Engineering teams to solve customer tickets and other inquiries.
  • You will manage the CRM HubSpot to make sure all information is up to date and organized.

Requirements

  • You have already gained your first experience in a customer-facing role (Customer Service / Operations, SDR, Sales, etc.), B2B/SaaS experience would be a strong advantage.
  • You are familiar with customer service ticketing tools such as Hubspot, Dixa, Zendesk or similar.
  • You are fluent in German and have good English skills.
  • You have experience with Google Sheets.
  • You are a strong team player and have good communication skills.
  • You have a strong interest and willingness to learn in the field of Business-to-Business Software as a Service as well as e-commerce pricing.

What Will Make You a Perfect Fit

  • You’re a self-starter.
  • You’re ambitious but humble.
  • You speak up.
  • You embrace team over self.

Benefits

  • Flexible working hours, home office & fully remote options
  • Competitive compensation packages including ESOP
  • 1000 EUR annual budget for your development (courses, conferences, etc.)
  • Uncapped holiday
  • 13 or 16 MacBookPro / Linux machine with all the equipment needed for your work
  • Regular team events (as far as COVID-19 allows)
  • Work closely with the founders
  • Lots of excellent coffee

To Apply

https://weworkremotely.com/remote-jobs/priceloop-junior-customer-support-specialist-german-speaking

Similar jobs